1 Customer Service Fundamentals

Link to the latest (November 2007) version of this popular foundation presentation, recommended for all who are participating in any area that can be broadly understood as related to customer service, and certainly relevant to everyone involved in Front of House.

2 Disability Awareness Training

Link to a valuable presentation that was updated as of August 2009. An overview of the role of Assisted Access and a new summary sheet of the training is also available. This material is relevant to everyone involved in Event Front of House, including Registration, Seating, Ushering, Translation, and of course, Assisted Access. 

3 Front of House Overview

Link to the overview of the Front of House area, important for all FH volunteers. 

4 Front of House Core Orientation

Link to the Orientation for the Front of House Core team. The first of the two modules presents FH basic principles important for all FH participants.

5 Front of House Role Descriptions

Download a zip file with all Front of House Role Descriptions. Although they are also online in the volunteer section of wopg.org, these RDs are part of the documentation of the area, and this link makes them available in a compact, convenient form.

6 Front of House Area Briefs

• Ticket Pickup
• Capacity Planning
• Materials 
• Assisted Access Manager Guidance
• Translation Training - Headset Distribution Overview
• Seating Brief - Ticket Creation (if we have to do it)
• Seating Brief - Pulls and Kills
• FH Facilities Manager Brief
• Usher Manager Quick ToDo List
• Information Services - Ticket and Label Printing with Mailmerge
• Statistics

7 Original Customer Service Training