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TIP: Other than the system-wide benefits – complimentary rooms, priority check-in and extended late check-out, annual trip (including up to $600 a person for coach airfare; $1,200 for one), hotel accommodations for four nights, transportation to and from the airport, and $500 credit toward food, beverage, and on-property entertainment), annual gift, $500 celebratory dinner, annual cruise, discounts on private jet service through XOJET, Companion Card, Signature Events, and special rewards offers – many casinos, hotels and spas throughout the country offer site-specific additional benefits you may not be aware of.  Only some of them are noted on the Caesars Web site, and you must be signed in with your Total Rewards account number to view them. Click on a link at left to read about some of these benefits, as well as other observations and comments based on personal experiences of Seven Stars cardholders.  NOTE: Not every property offers complimentary Internet, in-room movies and video games.  New Orleans, for example, limits you to two films per day; St. Louis, one film valued at $14.99 or less.  Ask at check-in if these services are of value to you.

Caesars marketing efforts to the contrary, Seven Stars cardholdrs who want the best treatment (at their tier level) are still better off staying and playing at one property, or, if applicable, at least one property in each of Caesars two major "hubs" – Atlantic City and Las Vegas. Those who travel a great deal and play at different Caesars properties around the country will find themselves besieged with offers from those properties after one visit – even though they may never intend, or have the opportunity, to visit them again. Meanwhile, special offers from casinos they may play at more frequently, slowly disappear.

TIP: Ask your hosts to change their voicemail during vacations and on their days off.  Also, ask them to post their regular work schedules as part of the signature block on their outgoing e-mails.  In addition, when they will be away for extended periods, remind them to set-up the "Out-of-Office Reply" feature on their e-mail programs.  There is nothing more frustrating than leaving a phone message or sending an e-mail, only to find out a week (or more!) later that they were on vacation.  Be sure, too, that you have an alternate contact at each property where you have a host.

Seven Stars 'Signature Experiences'

Introduced in 2010, after Seven Stars members earn at least 125,000 tier points ("Level I") in a qualifying 12-month period (January 1 to December 31), they are eligible to participate in a Seven Stars "Signature Experience."  ("Level V" experiences max out at three million points.)  They range from "Spa Experiences" and dove hunting in Mexico, to 21 seats (in Caesars Luxury Suite), transportation and food for a Mets' baseball game at CitiField (plus accommodations at Caesars in Atlantic City) to a Celebrity Golf Pro-Am Foursome at Lake Tahoe.  For complete details, click here.

 

Seven Stars Companion Card

Even several years after it was introduced, some properties still don't understand what the Companion Card is.  At a minimum, among other benefits, the card entitles the designated individual (who does not need to be a player, but must register for a Total Rewards^® card) to Seven Stars/Diamond/VIP hotel check-in; jumping to the head of the line (behind any other Seven Stars members already in line, of course) at restaurants, gift giveaways, etc.; and admittance* to Diamond and Seven Stars Lounges.  If anyone tells your companion otherwise, have him/her ask for a manager or casino host.  Note, too, that the companion does not need to be a legally recognized spouse; it can be a friend, relative, same-sex legally recognized partner, etc.

*While most properties will admit the companion (with no other guests) when not accompanied by the primary cardholder, Harrah's Chester levies a 10 comp dollar charge; however, it's not clear where these comp dollars will come from if the companion does not have a Total Rewards account, or if his/her account does not have 10 comp dollars.  In a recent – admittedly unscientific – poll of several club employees in Atlantic City, they felt that Chester's policy was unfair and does not comply with the "spirit" of the Companion Card.  The Insider agrees, especially since the Chester Diamond Lounge offers little in the way of food and no complimentary alcoholic beverages.