COMPETENCIES
 

• Project Planning and Integration
• Cost and Schedule Control
• Change Management
• Risk Management
• Process Improvements
• Stakeholder Collaboration
• Management of Distributed Teams

PROFESSIONAL CERTIFICATION
 

• Project Management Professional [PMP] Certification - Since 2004 - Project Management Institute (PMI)
  
   

PROFESSIONAL EXPERIENCE
 

Sr. Project Manager, Professional Services 2010 – 2011

Covario – San Diego, CA (home-based)

(SEM and SEO Software and Agency Services for the Fortune 500 and other large advertisers) 

• Successfully managed several concurrent implementation and maintenance projects from kickoff through delivery, following typical SDLC methodology.
• Typical team size: 4-5 | Typical project duration: 8-12 weeks
• Assisted the project team in scoping projects and resource effort estimation.
• Acted as the central point of communication for all teams participating in the project.
• Supervised implementation reviews and related QA efforts, including executing many end-user QA activities and reporting QA results to all stakeholders.
• Reported on project status and health to internal teams and client stakeholders.
• Resolved project issues and communicated alternatives to the team and client.
• Acted as the point of escalation for all issues and developments, internally and externally.
• Spearheaded process changes to ensure that all work requests utilized a standard ticketing system to avoid work requests getting buried in email communications, which was previously standard practice.
• Created detailed project task lists and artifact templates for existing, undocumented project processes.

Project Manager 2005 – 2010

Acxiom Corporation – Downers Grove, Illinois

(Provider of marketing technology and services, customer data integration, multichannel marketing services, infrastructure management services)

• Planned, organized, and led simultaneous projects across multiple business verticals, with budgets ranging from $500k to $10M
• Typical team size: 6-12 | Project durations ranged from 6 months to 2 years
• Ensured project reporting and deliverable expectations are met, on time, on budget and in scope.
• Represented the project team in project reviews with management.
• Developed and implemented project team task responsibilities to ensure timely completion of project deliverables.
• Responsible for schedule adjustments, costs, and project modifications.
• Planned for resource acquisition to satisfy project demands.
• Prepared clear and concise project communications to keep stakeholders apprised of project status and maturation.
• Evaluated risks and develop proactive strategies to overcome project obstacles.
• Fostered collaborative relationships with the client, as well as the project teams.

Project Manager 2004 – 2005

Proceed Innovative (Formerly Proceed Interactive) - Des Plaines, Illinois

(Interactive marketing firm, assisting clients with interactive marketing strategies, search engine optimization and web analytics consulting.)

• Implemented a new company-wide project management system, and trained staff on same. 
• Coordinated with internal team members to ensure that deliverables were understood and that deadlines were met on time and with consistency and accuracy. 
• Worked directly with stakeholders to document requirements and coordinate pertinent aspects of projects. 
• Assisted in the management of internal customer expectations on implementation dates. 
• Documented and managed project issues that arose, and ensured they were escalated to the proper department, and resolved in a timely manner. 
• Ensured that project requirements, results, and best practices were documented for reuse. 
• Defined and documented new processes and process improvements to create long-term project management strategies. 

Senior Associate, Project Management 2002 – 2004
Associate, Project Management 1999 – 2002
Client Support Representative 1997 - 1999

Convergys Corporation (Information Management Group) - Itasca, Illinois

(Provides business support system and operational support system solutions including rating and billing management, collections management and an integrated communications operations management system)

• Managed projects related to new feature development, web application development, new product installations, data conversion/migrations, acceptance testing support, issue resolution management, and configuration management. 
• Managed projects to within the company standard of +/- 10% of budget. 
• Successfully managed multiple projects simultaneously, budgeted between $100k and $1.5M. 
• Ensured compliance with client approved requirements and resolved any variances. 
• Developed and published detailed estimates, project plans, communication plans, work breakdown structures, and retrospectives for all projects. 
• Conducted risk analysis on projects and developed mitigation strategies. 
• Co-managed command center during deployment of software upgrade implementations. 

 

EDUCATION AND PROFESSIONAL DEVELOPMENT
 

• Bachelor of Science in Management - 1996 - National-Louis University, Wheeling, Illinois
• Master's Certificate in Project Management - 2002 - George Washington University

 

LEADERSHIP AND NETWORKING ACTIVITIES
 

• Member of the Chicago Software Process Improvement Network (C-SPIN)
• Member of the Chicago Quality Assurance Association (CQAA)
• Founding Member of the Convergys Local Diversity Committee
• Coordinator for the School-to-Work Day Program
  
  

VOLUNTEER ACTIVITIES
  

• Managed annual marching band competition for Wheaton North High School (2009 & 2010) 
• (The major yearly fundraiser for the WNHS Marching Band) 
• Coordinated registration of 12-20 bands for the competition 
• Secured vendors for on-site sales and contest services 
• Trained and supervised 100+ committee volunteers
  
  
• Managed local church website (2002-2010) 
• Created the website from scratch according to the pastor's specifications 
• Performed all weekly updates, from event postings to bulletin postings 

• Volunteer with the DuPage County Community Emergency Response Team (CERT) (2006-Present) 
• Local civilian response team, trained and equipped to assist first responders in the event of emergencies and natural disasters 
• Trained in basic first aid, search and rescue, fire suppression and team management 
• Participate in annual practical exercises, training and publicity events 

• Youth Group Volunteer (2001-2010) 
• Assisted the High-School youth group minister 
• Acted as chaperone on group outings and activities 
• Assisted with classroom instruction for younger students, as needed  
  
  

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