KE: PUBLIC
COMPLAINTS
Although no member of the community
will be denied the right to bring their complaints to the Committee, they will
be referred through the proper administrative channels for solution before
investigation or action by the Committee. Exceptions will be made when the
complaints concern Committee actions or Committee operations
only.
The Committee believes that complaints
are best handled and resolved as close to their origin as possible, and that
the professional staff should be given every opportunity to consider the
issues and attempt to resolve the problem prior to involvement by the
Committee. Therefore, the proper channeling of complaints involving
instruction, discipline or learning materials will be as
follows:
1.
Teacher
2. School
building administrator
3.
Superintendent
4. School
Committee
If a complaint, which was presented to
the Committee and referred back through the proper channels, is adjusted before
it comes back to the School Committee, a report of the disposition of the matter
will be made to the Committee and then placed in the official
files.
Matters referred to the Superintendent
and/or School Committee must be in writing and should be specific in terms of
the action desired.
The Committee expects the professional
staff to receive complaints courteously and to make a proper reply to the
complainant.
SOURCE: MASC
LEGAL REFS.: MG.L.
76:5
Adopted on: April 24,
2008 |