17 years of IT experience with key skills in Project Management, Service Delivery, Scrum Master, Solution Design and Technical architect in Microsoft stack within insurance, banking, healthcare & Audit industry domains.

• • Overall responsible for the end-to-end account delivery and ensure overall customer satisfaction.

  • Contract creation and management, SOW/Proposal response and sign-off.

  • Work with pre-sales team on new requirements/solutions.

  • Lead implementation of Software Development projects in digital technologies - .Net Core, Office 365, SharePoint, Azure Cloud.

  • Transitioning of IT Homegrown/COTS/MOTS applications and ensure post implementation operational handover to Application Managed Service team.

  • Implemented Service management processes for RTB support.

  • Ensure delivery compliance to contract and service levels.

  • Ensure delivery of projects within budget and schedule.

  • Ensure issues resolution with supporting RCA and arrive at mitigation measures.

  • Manage escalations from internal and external stakeholders.

  • Establish regular program updates to all stakeholders, maintained and organized project documentation throughout the Project life-cycle.

  • Overall governance of all projects within account and status reporting to customers.

  • Lead team of Project Managers, Tech Lead, QA Lead, SCRUM Master, Architect and Application Support Specialist.

  • Co-ordination with Platform, cross-functional tower team, vendors wherever needed.

  • Team management, arrange trainings, career roadmap, appraisal of team members.

  • Lead a team of 100 resources.

  • Managed 2.5 million pound program.

  • Worked as onsite lead in Germany and USA 

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