FAQ


Frequently asked Questions                                                                        Home

How long have you been installing dog fences?

    We put in our first system in 1997 and we have put in hundreds if not thousands since. 

 

Do you have any guarantee that your system will work?

    Yes if we train your dog we guarantee that it will work or we will take your fence out and return your money.

 

How does an underground pet containment system work?

A wire that is buried along the perimeter of your property is attached to a transmitter that sends a radio signal through the line. Your pets wear a collar with a lightweight receiver on it. As he approaches the boundary wire the receiver picks up the signal and gives him a warning beep. This is typically set up to occur from 4 to 7 feet from the wire. A line of flags are installed are installed where the warning happens and becomes your pets limit. If he goes beyond this line he will receive a mild shock that will not harm, but startle your pet.

Your pet must be trained to understand the system.

 

What is the advantage of underground fencing over conventional fencing?

Cost—Underground fencing is a fraction of the cost of conventional fencing.

Function---Dogs are able to dig under most wire fences.

Maintenance---Conventional fencing requires maintenance such as painting while underground fences only need batteries replaced every six months.

Beauty---Underground fencing is invisible while conventional fencing capable of keeping pets in can be unattractive.

 

What is the difference between our fence and kits you can buy?

The main difference is the perimeter wire. The wire that comes in the kits is 20 gauge can is easily broken often during installation. We use 14 gauge solid core wire with a heavy duty coating.

We carry four different collars and two transmitters and know which one will work with your pet.

We have the tools, experience and knowledge to install your fence quickly and locate it properly so that your pet can enjoy his yard.

We have trained hundreds of dogs and know the stages your pet must go through to understand his fence. You only have one chance to introduce your pet to the system, if he becomes scared it can take weeks to do the training.

 

Is it expensive?

The typical cost to install a system in a subdivision size lot and train your dog is $650 to $700 dollars plus taxes.

 

 

What is the Warranty?

The manufacturer , Petsafe, offers the following warranty and are very responsive to product problems. They can be reached at the Customer Care Centre at 800-732-2677.

All parts are covered under warranty for the life of the product. Labour is covered for the first year of ownership. Thereafter, there is a minimum service charge for the repair or replacement of the product.

Misuse, loss, or improper handling is not covered.

Petsafe or Rover Pet Control will not pay for loss of time, inconvenience, loss of use of your product, or any incidental or consequential damages.