Ross Winn Summary Throughout my career, I have demonstrated success as both an accomplished team and individual contributor in communications, sales, project management, and operations; particularly in technology and complex project sets. I have ensured customer satisfaction and retention through multiple communications channels, including coaching, education, communication, and ongoing support. I have also designed process improvements, operating procedures, and training materials to facilitate better service throughout an organization. I am nationally recognized in multiple industries for excellence in both sales and business processes, and have demonstrated interpersonal confidence in all levels of an organization from facilities to the boardroom, with additional skills in written communication and problem solving, while maintaining integrity and building trust with all parties involved. Sales and Marketing Highlights · A sales leader with results of 120% of annual quota; awarded Verizon’s 2000 Winner’s Circle Award for sales excellence. · Negotiated multilocation service agreements with core and value-added products resulting in increased revenues and reduced churn at Verizon. · Presented education to customers at T. Rowe Price, remotely and on-site, that reinforced using our product set to facilitate their business goals.
Customer Focus Highlights · Provided proactive assistance to meet the needs of many clients simultaneously, ensuring both customer retention and loyalty, throughout my career. · Anticipated needs and communicated throughout the sales cycle, as well as actively tracked order progress to avoid careless errors and increase customer satisfaction, at Verizon and Cavalier Telephone. · Guided customers through all aspects of retail automobile purchases, one of the most maligned sales positions available, excelled by all measures, and became a top producer with compensation based equally on customer satisfaction and volume at AutoNationUSA. · Retained customers and increased revenue by identifying solutions and matching my company’s existing products to address customer-specific needs at Verizon, T. Rowe Price, Cavalier Telephone, and AutoNationUSA.
Interpersonal Highlights · Thoughtful sales coaching by teaching active listening skills and use of language to clarify customer needs and desires, resulting in increased revenue and avoiding common errors at Verizon and T. Rowe Price. · Collaborated on process redesigns of provisioning and service delivery processes to streamline those processes and increase customer satisfaction at Verizon, T. Rowe Price, and Cavalier Telephone. · Designed forms and training materials for sales, customer service, and subject matter training for Verizon, T. Rowe Price, and Cavalier. · Acted as liaison between retirement plan participants, plan sponsors, and plan administrators to assure legal compliance and investment education for qualified and nonqualified retirement plans at T. Rowe Price.
Functional and Technical Skills · Advanced Microsoft Word proficiencies to create manuscripts, forms, and technical communications, developed since first purchasing the product in 1990, with additional core competencies in supporting Office applications. · Credited freelance writer of fiction and nonfiction with more than 500,000 words currently in print; areas of focus have included editorial commentary, collaborative world-building, and award-winning games design. · Technical writing of process instruction manuals and SOPs to standardize processes, reduce overhead, and eliminate errors. · Trained and instructed new associates in the business process with special focus on compliance issues, hardware systems, software tools, and time management at T. Rowe Price.
Professional Experience 02/2010–09/2011 Escalations Cavalier Telephone Palm Harbor, FL 10/2006–11/2009 Chauffeur Self-employed Pinellas County, FL 08/2004–10/2006 Specialist T. Rowe Price Tampa, FL 07/1998–08/2004 Sales Verizon Tampa, FL 06/1997–07/1998 Sales Guide AutoNation USA Clearwater, FL
Education University of South Florida History |