General Questions

How can I sync my calendar with Google Calendar?

Please follow the steps in the article, "How can I setup syncing with Google Calendar?"

You can sync your calendar data with iCal via Google Calendar by setting up a CalDAV account in iCal on your Mac.
Please follow the instructions in Google Calendar Help.

How can I sync my calendar with Outlook?

You can sync your calendar data with Outlook via Google Calendar by setting up Google Calendar Sync on your PC.
Please follow the instructions in Google Calendar Help.

The pop-up reminders are not working on my device. Why?

The pop-up reminders is only supported for devices running iOS 4 and Refills V1.2 or later.
If you are using devices running iPhone OS 3.x, the all of the event options in Refills, including reminders, only works for Google Calendar. In this case, there are only two ways for getting an event alert on your device.
1. Using the SMS notification in Google Calendar.
    Please follow the instructions in the Google Calendar Help.
2. Syncing the standard Calendar application with your google Calendar account.
    Please follow the instructions in the Google Sync Help.

How can I change the color of the events?

The color setting of events can be changed in your Google Calendar settings. Please follow the instructions in Google Calendar Help.

You can setup syncing with Google Calendar by following the steps below.

1. From the iPhone home screen, choose 'Settings' > 'Refills'.
2. Turn 'Sync events' on.
3. Enter 'User ID' and 'Password' of your Google account.

Please also refer to the Refills Tutorial for the detail.

What is the difference between 'Delete local data' and 'Merge local and server' choices for the first time or the reset syncing?

When 'Delete local data' is selected, all of your calendars in the local database will be deleted and cleaned up for the initial syncing. If you would like to keep your existing local database, select 'Merge local and server' and it will import calendars from Google Calendar without deleting your existing local calendar, but please note that you can keep only your primary (the first) calendar and all of the other calendars in the local database will be deleted in either case if you have multiple calendars.

We are sorry that task syncing is not yet supported in Refills.
Currently Google does not provide APIs for Tasks which is needed for implementing syncing feature. We could have chosen other solutions like RTM or Toodledo instead, but we believe that implementing too much feature might destroy the beauty of simplicity of Refills, so we decided to keep waiting for Google in order to provide the best user experience in the future.
Please support us by your patience. 

Refill Catalog

I'd like to design my original refills by myself. Can I add my original refills to the Refill Catalog?

We are sorry that the Refill Catalog is currently not open for public.

Search View

I couldn't get the search result for my events in the distant past. Why?

Refills V1.1.2 or earlier only supports the events between one year before today and two years later from today.
In Refills V1.2 or later, there are no such limitation and you can change search range by tapping arrow buttons which is displayed on the header and footer in the search results.

Trouble Shootings

The application does not launch, or it crashes when attempting to create events or tasks.

The application files or database files might be broken in your device. Please re-install Refills by following instructions in the Apple Support > 'Reinstall the application'.

I found a event which was not synced correctly. How can I fix it?

Please let us know by reporting the problem in the Refills Support before trying 'Reset Sync Data' when you find any unknown problems about calendar syncing. 

Error message appears during syncing. How can I do?

Please make sure your Google ID and password when you have login error. Please try 
 'Reset Sync Data' when you find any other errors including server errors (for example code 410 error, etc).