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The Summer 2010 issue of Refer will be mailed to members on Thursday July 1st.
Many thanks to
OCLC, providers of the Enquire service, and to
Eurospan, agents for Neal-Schuman Publishers and ALA Editions
for their support through advertising in this edition of Refer
Reference Anxiety Disorder - Gary Archer, Solihull Libraries
Ask it locally, get answers globally: 24/7 Reference and the QuestionPoint Community - Susan McGlamery, QuestionPoint senior product manager founder (and manager) of the 24/7 Reference Cooperative
Newcastle Libraries New Library; new way of working - Angela Foster
Teaching reference and information services at City University London - Lyn Robinson, Director of the PG Information Studies Scheme - references attached below.
ISG (London & South East Section) - minutes of the 6th AGM, a summary of the financial report and the annual report fo 2009 are attached below (one document).
Best for Business - Douglas Laird, Business Development Manager, Birmingham Central Library
The Oxford Companion to the Book: thoughts of a Co-General Editor - H R Woodhuysen, Professor of English at University College London
The Oxford Companion to English Literature: a new face for an old friend - Dinah Birch, Professor of English Literature at the University of Liverpool
The session on the above Reference Works at the Oxford Literary Festival is available as a podcast at http://www.oxfordliteraryfestival.org.uk/podcasts/725_The_Oxford_Companion_to_English_Literature.MP3
Informing the democratic process: the Northern Ireland Assembly Library - George Woodman
(of related interest: Changing visions of parliamentary libraries: From the Enlightenment to Facebook - Iain Watt IFLA Journal 36 (1) 2010)
Sources of legal information and advice for a general reference library - Maria Mawson, Faculty Librarian for Social Science, University of Sheffield, and Peter Smith, Information Adviser, Development & Society Faculty support team, Sheffield Hallam University
ISG Reference Awards - Walford Award for 2010 - information on the homepage of Referplus
--------------------------- Supplementary Material --------------------------------------------------------
(a printed copy of the Supplement is available to ISG members on request to the Editor)
Edinburgh's 24/7 virtual reference space - article attached below
ISG (Scotland) Annual Lecture 2010 - report by Celia Jenkins - article attached below
Reference Service 2.0 revisited - Wendy Clark - article attached below
From Reference Services to Web Services - Laura Harris - article attached below
---------------------------- Referplus material ---------------------------------------------
The Librarian's Answer to Wikipedia - article attached below
BL Business Essentials Wiki - article attached below
The Digital Library Licensing Service - article attached below
NewsUK at Ripon Grammar School - article attached below
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