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Michael & Karen's article is available as an attachment to this page (below).
The references below are in addition to those carried in the article.
Text Message Reference: Is It Effective? - http://www.libraryjournal.com/article/CA6701869.html?nid=2673&source=title&rid=1105906703
Manchester Business Answers 24/7: A case study in providing online enquiry support at an academic library
Also, Update for October 2009 has an article on 'Text a Librarian@Huddersfield' - describing the service at the University of Huddersfield. The 'Text a Librarian' team from Huddersfield University Library have been kind enough to write a guest blog post for the UKOLN Cultural Heritage blog: Re public libraries
Stockport http://www.stockport.gov.uk/services/leisureculture/libraries/other_library_services/information_services/sms_text_enquiry_service/
Alan Power (Bucks CC) draws attention to a US Library text service My Info Quest - see his comment below.
Alan Power adds: A colleague drew my attention to a new service in the USA which aims to answer questions via text - http://www.alliancelibrarysystem.com/article.cfm?id=943&utm_source=MailingList&utm_medium=email&utm_content=haedwards%40buckscc.gov.uk&utm_campaign=nfl_sept09, and wondered how many other reference services do the same kind of thing. Enquire in the public library sector operates using Chat technology, but to my knowledge has not gone down the text line, and there are probably a number of academic libraries that offer texting services, but these will be restricted to students and staff of the institution. How widespread has this technology become in the UK? Are there libraries exploiting social networking sites like Facebook or Twitter? |