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Many thanks to
Dandy Booksellers, publishers of Public Information Online, and to
Palgrave Macmillan, publishers of the UK National Statistics Collection,
for their support through advertising in this issue.
Editorial - see attachment below
Thirty years of Refer - David Butcher, Hon Editor 1980-2009
Whither Birmingham Libraries Reference Services? Douglas Laird, Business Development Manager, Birmingham Central Library
Newcastle Central Library - Impressions or, Busyness Abounding - Michael Long Teaching Reference and Information Services @ Sheffield iSchool - Sheila Corrall, Professor of Librarianship & Information Management Mobile reference support: trialling mobile devices in student support settings at LJMU - Victoria Owen, Project Officer
Evaluating printed reference sources: a postscript - Keith Webster, University Librarian & Director of Learning Services, The University of Queensland
(Keith's 1993 paper 'Evaluating Printed Reference Sources' is attached below, as is Rajvinder Kaur's 2010 re-run of Keith's reference enquiry 'What is the height of Nelson's Column in Trafalgar Sqaure?')
Text a Librarian - Michael Stores, Stockport MBC & Karen Heathcote, Tameside MBC
Public Information Online - reviewed by Rob Phillips, Accessions Librarian, Official Publications and Voluntary Deposit, The National Library of Wales
London Libraries Reference Group (LLRG) - Helen Armstrong, Assistant Librarian, City Business Library
--------------------------- Supplementary Material --------------------------------------------------------
(a printed copy of the Supplement is available to ISG members on request to the Editor)
Searching for the height of Nelson’s Column: a small case study - Rajvinder Kaur, Librarian (Reference & Information), Milton Keynes Central Library - article attached below. What Official Publications training is required by public libraries? Sue Wilkinson, Enquiry Team Leader, Official Publications, Hertfordshire Library Service - article attached below e-book services – a personal viewpoint - Derrick Fernandes, Enquiries and E-Delivery Team Leader, Royal Borough of Windsor & Maidenhead - article attached below RSS Feeds for Library and Information Services - Helen Curtis, Academic Resource Librarian, University of Wolverhampton - article attached below ---------------------------- Referplus material ---------------------------------------------
Library Web - Library Culture on the Web - Gareth Osler, Liverpool Libraries - article attached below How people assess online content and services - OFCOM - article attached below OPSI Review of the Public Library Subsidy Scheme - Andrew Coburn, Acquisitions and Cataloguing Manager, Essex CC Libraries - article attached below
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