Existing managerial activities provide everyone feedback from supervisors (vertical) and colleagues (horizontal) but overlooked is feedback one gets from their own daily activities--it is difficult to manage.  We provide a recipe with which frontline leaders can, however, lead activities to provide this feedback.

The "missing-link" --- A "Re-asking" or secondary group asking process to lead the frontlines of daily operations/activities.  Provide customer feedback for everyone from the workplace/daily activity itself !  Feedback from not only associates, but partners as well as customers.

"Secondary" - re-asking a few key questions from senior management/administration as to "what" needs to be done to answer "How are we doing?" from a daily frontline operations perspective.

"Group" - any group of people with the same "customer/beneficiary", requiring a common and continuous focus, learning, and commitment.  

"Asking" -  going beyond verbal questions to the non-verbal parts of thought, emotion, learning, and communications.  Leading activities to compliment feedback (answers) through reflection, inquiry, and challenge.

"Process" - simply a set of actions which can be initiated anytime and anywhere as any other skill or tool for human interaction.  Providing a critical and often missing feedback for  individuals--that from their own daily activities!  Demonstrating soft skills such as appreciation, intentions, reflection, attention, and dialogue.