phspirates

Search this site

349days since
Last Day of School

Tech Info & FAQ

Click on one of the questions in the table of contents below to jump directly to the question and answer.

Contents

  1. 1 CONTACTING PIRATETECH:
    1. 1.1 How do I contact Piratetech for help with classroom technology?
    2. 1.2 How do I fill out an online help ticket for Piratetech to help me with classroom technology?
  2. 2 COMPUTER PERFORMANCE:
    1. 2.1 How to clean up spy ware using Malware Bytes:
    2. 2.2 How to install malware bytes spy ware removal software:
  3. 3 OUTLOOK:
    1. 3.1 How to deal with SPAM:
    2. 3.2 How to unblock a sender:
  4. 4 USING THE COMPUTER LABS:
    1. 4.1 Which computer labs are open to use?
    2. 4.2 What are the computer lab rules? 
    3. 4.3 Add a lab to your calendar
  5. 5 PRINTING:
    1. 5.1 How do I set the default printer?
    2. 5.2 How do I setup my computer to print to a network print?
    3. 5.3 How do I print/create an adobe acrobat pdf file?
    4. 5.4 How do I print two-sided attendance reports?
  6. 6 LCD Projectors:
    1. 6.1 What is an LCD Projector and where do I get one?
    2. 6.2 How do I connect an LCD Projector to my computer?
  7. 7 USB FLASH STORAGE DRIVES:
    1. 7.1 What is a USB flash drive and where do I get one?
    2. 7.2 How do I set up and use a flash drive at school?
    3. 7.3 How do I remove a flash drive from a computer?
  8. 8 Office 2007 file converting:
    1. 8.1 How do I save my Word, Excel, or Powerpoint as a 2003 file format (so people with older versions of MS office can open the files)?
    2. 8.2 If you do not have Office 2007 or 2010: How do I convert my Word, Excel, or Powerpoint 2007 or 2010 file to a 2003 file format?
  9. 9 TELEPARENT:
    1. 9.1 How do I set up and use Teleparent?
  10. 10 EDLINE:
    1. 10.1 How do I set up and use Edline?
    2. 10.2 How do I send an email to parents or students from edline?
    3. 10.3 How do I print out edline activation codes?
  11. 11 GRADEKEEPER:
    1. 11.1 How do I install and use the latest version of Gradekeeper?
    2. 11.2 How do I Import Names and Student IDs into Gradekeeper?
  12. 12 PHONES AND VOICE MAIL:
    1. 12.1 How do I set up my voice mail on an analog phone (non-CISCO)?
    2. 12.2 How do I check my voice mail on an analog phone (non-CISCO)?
    3. 12.3 To access voice mail from the outside:
    4. 12.4 Digital IP (CISCO) Phones in the PHS Portables Voice mail Set Up:
    5. 12.5 Digital IP (CISCO) Phones in the PHS Portables VM Access:
  13. 13 ONLINE DATA:
    1. 13.1 Who do I see about Data Director Problems?
    2. 13.2 How do I check the PHS Computer inventory?
  14. 14 PRINTER
    1. 14.1 Checking Ink
    2. 14.2 Errors
    3. 14.3 How do I get a new cartridge(Ink)?
  15. 15 Excel
    1. 15.1 Sorting Data


CONTACTING PIRATETECH:

How do I contact Piratetech for help with classroom technology?

  1. Fastest service: fill out an online help ticket (see below)
  2. If you cannot log onto the help ticket system, ask a neighbor for help or have them write you a ticket
  3. No service: call on the phone
  4. If your computer is not working, use a neighbor's computer :-)


How do I fill out an online help ticket for Piratetech to help me with classroom technology?

  1. To contact Piratetech for technology assistance, please go to http://www.mytechdesk.org/log.php/pittsburghs/requestors
  2. Make sure you are logging in as a REQUESTOR (not staff).
  3. Make sure that the group name is: pittsburghs
  4. Log in with the same login as your school account (e.g., akaiser)
  5. Your default password is 12345 (you can change it later)
  6. If you do not have a login, you may request one by going to: http://www.mytechdesk.org/req.php?cmd=vi&typ=grp&id=999 and using the password "pirate"
  7. Once you login, click on "New" at the top
  8. Follow the prompts to fill out a help ticket
  9. You can log in later to see a follow up report on your ticket


COMPUTER PERFORMANCE:


How to clean up spy ware using Malware Bytes:

coming soon...

How to install malware bytes spy ware removal software:

  1. Download the malware bytes free software
  2. The file is also located in the transfer drive: T:\Software\antivirus
  3. Click on the install file to install
  4. Follow all the prompts
  5. Do a definition update

OUTLOOK:


How to deal with SPAM:
  1. Right click on the E-mail (Like when you select it to open it)
  2. Mouse over JUNK (it will open a menu).
  3. Click BLOCK SENDER
  4. You will no longer receive E-mails from this sender.
Note: Use your G-mail, they won't get viruses!
If you block the wrong sender don't worry instructions to reverse this problem in the next FAQ!



How to unblock a sender:
  1. First go to the menu on your left.
  2. Select Mail Summary (Light Speed program filters your mail and tries to find spam)
  3. Now you can look through the mail summaries to see what Light Speed has filtered out since morning.
  4. You search through that mail to find a specific person you are looking for and you can let one E-mail through, or unblock them permanently.
Pirate tech recommends you use g-mail!



USING THE COMPUTER LABS:

Which computer labs are open to use?

  1. B208, G208 & B108 will be the new drop-in labs. They are now ready for use.

What are the computer lab rules? 

Computer Lab Rules for Students

    1. Use computers only for school related activities.
    2. Keep room clean (leave it better than you found it).
    3. Do not move any equipment (mice, keyboards, chairs, etc).
    4. No food or drinks allowed. 
    5. At the end of class, save and close all windows, leave computer on, push in chair, throw away all trash and recycle all paper on your way out of the lab.

      Computer Lab Rules for Teacher
    1. Have a well thought out lesson to use class time wisely.  Have extension activities for students who finish early.
    2. Walk around the lab and monitor activity, use vision to help monitor and block the Internet when not in use.
    3. Sign up for the lab only about twice a month, sign ups are through Outlook shared calendars.
    4. Ensure students are not damaging equipment, unplugging cables, graffiti, or just leaving trash (make sure room is left better than you found it!). 
    5. Ensure no food or drink is brought into lab.
    6. At the end of the class have students close their windows but leave machines running.  At the end of the day leave all machines on; they go through a maintenance cycle at night.   

    Teacher Trouble Shooting

     
    1. If you are having any problems try restarting the computer. 
    2. Make sure everything is plugged in.
    3. Still not working? Fill out a help ticket with a list of all machines that are not working properly and the exact problem you are experiencing.  We will fix them A.S.A.P. 

    General Warning


    Do not rely on files stored on these machines to be here tomorrow.  Students can back up work by either:


    saving them to floppy/flash drive


    emailing the files as an attachment or as text in the email


    working online/saving in the cloud (e.g. Google docs)
teachers can make a back up of the whole folder by coping them to the teacher H drive at the end of the period and then recopying them back to the lab folder when you return.
 

Add a lab to your calendar


  1.        Open Microsoft Outlook
  2.        Go to your calendar
  3.        Click Home tab at top
  4.        When your Calendar shows up go to tool bar
  5.        Click on Open Calendar  and a scroll down bar will appear
  6.        Click on Open shared Calendar
  7.        A window will appear and where it says name 
  8.    click on Name button
  9.    In the search bar Type in: phs
  10.    You will see the many PHS drop in labs apear
  11.    ONLY use PHS B LABS CALENDAR or PHS G LABS CALENDAR
  12. DO NOT use the old B108, B208, G108, or G208 calendars.
  13.    Phs G-108 is not currently open for drop-in-use
  14.    You may also use Phs MAC COW (Mac laptop Cart on wheels)
  15.    Double click on the lab that you want
  16.    Click ok when finished 
  17.    You will now have access to that lab and you only have to do this ONCE
 
To schedule a lab
 
1.       Open you lab calendar
2.       Click on the date that you want
3.       In the Subject put in the lab you want, your last name and the Periods you want to schedule the lab
4.       Ex. G108 Kaiser Periods 1-6
5.       Once entered click the close or X button in the upper Right hand Conner
6.       It will ask you to save
7.       Click yes
8.       Now you are ready to go to your scheduled lab appointment
 
To edit or erase an event on the calendar
 
1.       Open your lab calendar
2.       Click on the date that you are schedule
3.       To edit type in the Subject bar want to want to change
4.       Once entered click the close or X button in the upper Right hand Conner
5.       It will ask you to save
6.       Click yes
7.       Your changes will be saved
8.       To delete find the delete button in the tool bar of the appointment sheet
9.       Click delete to Erase you appointment  
 

PRINTING:

How do I set the default printer?

  1. Click on start menu
  2. Select Printers and Faxes
  3. Find the printer in the list
  4. Right click on the printer
  5. Select "Set as Default Printer"
  6. This printer will now have a check next to it
  7. You will still be able to print from the other printers


How do I setup my computer to print to a network print?

  1. Click on start menu
  2. Go to run (lower right of start menu)
  3. Type: \\phs-resource
  4. A window of all PHS network printers appears
  5. Double click on the printer that you want
  6. It is now installed
  7. Go to Printers & Faxes to set it as a default printer if you want

How do I print/create an adobe acrobat pdf file?

  1. Select Adobe PDF from your printer list
  2. If you do not have that as an option, you do not have Adobe Acrobat Pro installed and you will need to follow the instructions below:
  3. First you will need to install Cutepdf
  4. Go to: T:\Software\CutePDF
  5. Click on both converter and cutewriter to install them on your computer
  6. After installation, you can select CutePDF in your printer list whenever you want to print
  7. Cutepdf will then ask you where you want to save the PDF file
  8. Aeries Users note: You must select cute PDF as your default windows printer because Aeries doesn't let you select printers
  9.  

How do I print two-sided attendance reports?

  1. In order to save paper, you can print 2 pages per side and print 2-sided.  Here’s how: Click on File, then Print. 
  2.  Click on the Preferences button. 
  3. Click on the Layout/Watermark Tab. 
  4. Then under Pages Per Sheet, click on 2, and under Page Layout Options, change it to 2-sided Print.

 

LCD Projectors:

What is an LCD Projector and where do I get one?

  1. An LCD projector allows you project your computer display on a wall so that your whole class can see
  2. All rooms in the new PHS should have one installed.

How do I connect an LCD Projector to my computer?

  1. The LCD projector should already be correctly wired to your computer
  2. Turn on the power to the projector using the pole vault controls on the wall
  3. Push the source button on the controls to PC#1
  4. Make sure your computer is on
  5. If you do not see a signal, follow the next instructions:
  6. Right click on Desktop and select Properties
  7. Select settings tab
  8. Make sure that you have 2 displays selected
  9. Displays should be set as clone (not extended desktop)


USB FLASH STORAGE DRIVES:


What is a USB flash drive and where do I get one?

  1. USB drives let you backup and transport data (like old school floppies) between computers
  2. Drives come in a variety of sizes. Get at least 1 Gigabyte (GB)
  3. Walmart, Frys, BestBuy, and Radio Shack all sell them for $10-$100
  4. Mr. Kaiser's Pioneers club is selling them for a fundraiser. 2GB for $10, 4GB for $15, 8GB for $25.

How do I set up and use a flash drive at school?

Just plug into your tower (sometimes the monitor USB ports are inactive) and your drive should show up under My Computer.
If your flash drive doesn't work on a school computer, try these steps:
 
1.Plug in flash drive
2.Go to start in the left lower corner
3.Right click on my compurter
4.Click manage
5.Click on disk managment
6. Right Click on the flashdrive that listed in the window on the right (capacity should match your drive)
7.Click on change drive letter and paths
8.Click change
9.Click the down arrow and select z or any other letter that is not taken.
10.Click ok

How do I remove a flash drive from a computer?

  1. DO NOT just pull it out (this could damage the drive and your USB port)
  2. Close any applications that are using the drive
  3. Single click on the "safely remove hardware" icon in the system tray (lower right hand corner of screen)
  4. Single click on "Safely Remove USB mass storage Device"
  5. Wait for the "safe to remove hardware" message
  6. Remove USB drive

Office 2007 file converting:


How do I save my Word, Excel, or Powerpoint as a 2003 file format (so people with older versions of MS office can open the files)?

  1. Go to file and click on "save as"
  2. click on the save as type box and select XP or the 2003 version
  3. click save

If you do not have Office 2007 or 2010: How do I convert my Word, Excel, or Powerpoint 2007 or 2010 file to a 2003 file format?

  1. go to the T drive and open the software folder.
  2. click on the Microsoft converter 2007 folder
  3. Double click on the convertedword2007to2003 to install the software
  4. now you can open 2007 files on your computer

TELEPARENT:


How do I set up and use Teleparent?

  1. https://www.teleparent.net/login.php   
  2. On the right-hand side click on the “Click Here to Login” button.
  3. Username is whatever you chose or were assigned
  4. Password is whatever password was assigned to you as a default password or whatever you changed to
  5. That will take you to the Dear Teacher page.
  6. From there, click on the “TeleForm” button.  Select the period.
  7. Click on Notify all to notify everyone in the period
  8. If you’re having trouble logging on, you can call this number:  (800)688-6077 ext. 6854.
  9. Questions? See Nicole Samuel or email teleparent guru Stephanie Clavel at sclavel@teleparent.net.
  10. If for any reason Stepanie is unavailable, and you need to be assisted immediately, please call (800)688-6077 ext. 6854.  Press 3 for customer support, then press option 6 and you will be transferred to the general support line.  Someone from the Client Focus group will be ready to assist you.
    11.  

EDLINE:


How do I set up and use Edline?

  1. First, make sure you have installed and set up gradekeeper (see handout located at T:\Software\Grade Keeper)
  2. Then create an edline account (see http://www.pittsburg.k12.ca.us/phs/edline/  or instructions handout located at T:\Teacher Tools\edline)
  3. Watch the video on updating edline (thanks to Mike Ford for creating the video) that is attached to this page and also located:
http://www.pittsburg.k12.ca.us/phs/helpfiles/howtoupdateedline.avi

How do I send an email to parents or students from edline?

  1. Log on to Edline
  2. Choose a class (you will have to do this for each class; I haven’t found a way to do all my periods at once. )
  3. In the Right column “Command Center”  choose “SEND EMAIL”

¨      You will see a list of Everyone in that period

  1. Click “Select All” (top right of the list under blue banner)

¨      You should see a check appear next to each students name

  1. Scroll down and select “Send Email” box
  2. Choose who to send to

¨      You may choose to send to Students & Parents, Students Only or Parents Only.  (I say do what floats your boat here . . . I just sent to my parents and have gotten a pretty good response . . . However I think next time I will send to both)

  1. Now you can type you email!

¨      I found it easier to compose the body of my email in Word, then copy and paste into Edline (this saved me typing the same thing 5 times!).  You do what ever is best for you!

  1. When you are happy with the email, click “SEND”
  2. Rinse and Repeat for all your other classes!
  3. WHOO  . . . you did it!

How do I print out edline activation codes?


1: Log in to your Edline account.
2: On your "My Classes" section (left hand side), click on a class you want.
3: Then in "Tools" (left hand side below My Classes), click "Manage Class"
4: Under " Class Management", click "Print Activation Codes"
5: Then you can choose whether you want to print the activation codes with the students' and parents together or separately, after that click " Next"
6: Lastly, click "As a web page I can print out" as your display.


GRADEKEEPER:

How do I install and use the latest version of Gradekeeper?

  1. If you are at home you can always download the latest version at www.gradekeeper.com 
  2. If you are at school, click on the gk-setup file in this folder on the T drive: T:\Software\Grade Keeper
  3. Accept all the defaults to install the gradekeeper software on your computer
  4. We have a full site license to use the software. The school name is Pittsburg High School and code is: 711568
  5. Once you upgrade to the latest version of Gradekeeper, earlier versions will no longer open your files- you need to upgrade all the computers you use.
  6. Need more help? Check the Gradekeeper handout in the T:\Software\Grade Keeper

How do I Import Names and Student IDs into Gradekeeper?

  1. Know your teacher number. You can find the excel spreadsheet of teacher numbers in T:\Software\Grade Keeper.
  2. Open up your gradekeeper template file (or a blank gradekeeper file if you don't want to use a template).
  3. Save it as P1 or Period1 or whatever your naming scheme is.
  4. Go to the File menu and select Import.
  5. Make sure that both Names and Ids are checked.
  6. Click on import
  7. Click on My Computer on the left and navigate to the T:\Software\Grade Keeper
  8. Click on the folder labeled Gradekeeper Import Files
  9. Click on the folder labeled with your teacher number (see step #1)
  10. Click on the class you want to import. The first digit is the period.
  11. You are done!  Repeat steps 2-10 for all of your classes.
  12. Need more help? Check the Gradekeeper handout in the T:\Software\Grade Keeper

PHONES AND VOICE MAIL:

How do I set up my voice mail on an analog phone (non-CISCO)?

  1. Dial 1000
  2. When prompted in your voice mail, put in your extension (NOT your room #)
  3. password default is 12345#, until you enter your own password
  4. it should walk you through the rest of the set up.


How do I check my voice mail on an analog phone (non-CISCO)?

  1. Once Voice Mail has been set up, access is:
  2. Lift Handset
  3. Dial 1000
  4. Enter *ext.
  5. Enter new password, followed by #
  6. Follow prompts

2. 

To access voice mail from the outside:

  1. Dial School Main Number (925-473-2390)
  2. When Auto Attendant starts, dial *ext.
  3. Follow prompts.


Digital IP (CISCO) Phones in the PHS Portables Voice mail Set Up:

  1. Lift Hand Set
  2. Press the Messages button (prompt on screen corresponding button directly below)
  3. Press *VM Ext.
  4. Password 12345#
  5. Follow the Prompts

Digital IP (CISCO) Phones in the PHS Portables VM Access:

  1.  Lift Hand Set
  2. Press the Messages Button
  3. Press *VM Ext
  4.  Password (whatever you chose during set up process)
  5. Follow the Prompts


ONLINE DATA:

Who do I see about Data Director Problems?

Email Traci Bonde at the district office: Tbondi@pittsburg.k12.ca.us


How do I check the PHS Computer inventory?

For new Campus: http://tinyurl.com/phsinventory



PRINTER


Checking Ink

You can skip to step five most of the time (doesn't hurt to try).

Note to Piratetechs - MUST log out of the g-mail account, or you can only edit unless you entered the site through the homepage (step 1-4) meaning you won't have the power to edit!

I include some steps that may sound pointless, but it is because not only teachers read this, when techs enter the site it works differently and we have to take different steps to get to the same menus correctly(meaning have the buttons do the same thing).
  1. Go to http://www.pittsburg.k12.ca.us/phs/ (our homepage)
  2. Mouse over Teachers (on the gray bar)
  3. Select Forum/Links/Tech Tools/Info (It will take you to https://sites.google.com/site/phspirates/)
  4. Under the Navigation menu (the one under the picture of the pirate) locate Printer Status
  5. or you can click here.
  6. Find the printer matching your room number and click the link on the right.
  7. If the ink indicates less that 5% ink its time to get a new cartridge(ink)!

Errors

To check for any other problems just click General which will take you to General Status.
If your printer is giving you a red flashing error, but its not showing you anything is wrong with the printer open a ticket there is a possibility that the printer might be under the wrong name (fault on our part)!

How do I get a new cartridge(Ink)?


  1. Verify you need new ink by checking steps above 14.1 (the post above this one labeled Checking Ink under Printer.
  2. If you have low ink (about 5%) check in with the front office with Ms.Lamacchia (Pronounced Su-la-mawk-kia).

Excel


Sorting Data

  1. Click on the column you want to sort.
  2. Once it's highlighted click on the Home tab then on Sort & Filter ( the icon on the far right next to Find & Select)
  3. Click on either A to Z ( smallest to largest for numbers) or Z to A  ( largest to smallest for numbers) to arrange the way the data will be sorted
  4. When the Sort Warning pops up on the screen click on Expand the Selection then OK.
  5. Follow the same process for any other column you want to sort.
Subpages (1): Teacher Tech Tools
Č
č
ď
v.1
HowToOpenSharedCalendarSignUpForLab.avi
(11188k)
Andreas Kaiser,
Oct 17, 2008 11:54 AM
č
ď
v.1
HowToUpdateEdline.avi
(5973k)
Andreas Kaiser,
Oct 17, 2008 11:49 AM