No.

Questions

Answers

1.

Why is it that now monthly charge include maintenance/services besides security charges? When I bought the house, I’ve been told that we only pay security charges.

·         The objectives of the Deed of Mutual Covenants (DMC) are meant to support the vision of maintaining a well planned residential, and to create and preserve the value and beauty of the residential area (Clause 2 of DMC).

·         Although you have been paying monthly security charges of RM30/RM40/RM50 only as provided in the DMC, there are other charges incurred to manage the township that you are not aware of, besides security charges in order to achieve and maintain the said Objective for the benefit of the residents, such as:-

1)   Cost of engaging security guards to

provide 24 hours security

2) Cost of engaging workers/gardeners

     to maintain shrubs and flowering

     plants

3) Cost of engaging part time/full time

    staff to carry out the daily admin

     functions

      4) Electricity and Water charges –

          Security Guardhouse, security boom

          gate system, water feature; etc

       5) Cost of maintenance & replacement

           of parts – security boom gate

           system, CCTV surveillance system;

           pumps; etc

·         For your information, PPD has been absorbing these costs since 2006.

2.

How much is provided for contingencies/sinking fund?

How will this fund be utilized?

Can I have more info on the costing and how the quantum of increase is derived as the increase is quite substantial.

·         There is no fixed sinking fund. PPD will leave it to the respective RA committee & residents to determine on the amount to be set aside as sinking fund.

·         As a rule of thumb, whatever surplus funds from collection after paying for the expenses should be considered as sinking fund/contingency fund.

·         Rest assured that the quantum of increase is a justifiable sum. It was justified and based on clear & proper items & calculations. If you could kindly refer to your RA committee to find out more, I’m sure your RA committee is willing to provide you with the relevant info.

·         For your information, the revised maintenance charges is still lower than what is charged by most other gated & guarded areas and our neighbours within this area, i.e. Gamuda – RM120.00p/mth for Canal Gardens & Lakeside Terraces.

3.

Have you got the consensus from all the residents before you increase the charges?

·         It is PPD’s right to review and vary the monthly charges from time to time as it deems fit and necessary as provided under Clause 9.6 of the DMC. Except for the requirement that PPD has to issue written notice to the house owners on the review & variation of the charges, residents’ consensus are not required.

4.

Why should I opt for EasyPay? Are there any extra benefits?

·         EasyPay Programme is provided mainly :

-          for the convenience & benefits of the house owners/residents as its a HASSLE FREE AUTO-DEBIT system.

-          to save residents’ time and efforts, worry-free of due dates as payments are timely taken care of.

-          for residents easy & simple monitoring via residents own regular bank statements.

·         All we need from you is either your Visa or Master credit card from any bank and NRIC/Mycard. You can either choose 6 monthly or yearly auto-debit.

·         If you sign up within the month of January 2009, you’ll enjoy a ONE TIME REBATE of either ½ month free maintenance charges for 6 monthly auto-debit OR 1 month free maintenance charges for yearly auto-debit.

·         We encourage everyone to sign up for the auto-debit facility as apart from all the convenience and benefits that you’ll enjoy, PPD’s intention is also to assist as much as possible to ease billing/collection work when the RA takes over next year.

5.

Can the cardholder be a 3^rd party; i.e. not purchasers of the house?

·         Yes, as long as the credit cardholder authorizes the auto-debit on the EasyPay form.

6.

Will the RA continue with the rebate offer in 2010 and beyond?

·         At the moment, we cannot commit such rebate for year 2010 on behalf of the RA as the RA committee can only decide after going through the accounts, i.e. whether there is sufficient funds from the collection of maintenance charges; etc

·         For your info, the rebate given now is borne by PPD.

7.

Can I opt out from the EasyPay programme after I have signed up? What are the procedures for cancellation of the auto-debit?

·         There is a minimum period of 18 months after which you may cancel the EasyPay facility by giving 2 months notice in writing to PPD or its Nominee (if PPD has appointed its Nominee by then).

·         If you have cancelled your credit card, you can sign a new form using another credit card as provided for in the terms & conditions of the EasyPay programme.

8.

Why am I not entitled to the rebate if I pay by cheque or cash?

·         The objective of PPD offering the rebate for owners is to encourage as many house owners to sign up for the Auto-Debit facility which aims to assure and achieve high percentage of prompt & timely settlement of the maintenance charges either on a 6 monthly or yearly basis.

·         With the Auto-Debit system in place, it will lessen the workload of the RA in billing & collection of the maintenance charges and simultaneously relieve residents from the trouble of having to personally make payment directly to RA committee when RA takes over in 2010.

9.

Can I fax/post/email the EasyPay form to us? Once I have filled up, can we fax over to PPD or do you need the original form?

·         Allowed only for outstation owners or owners residing out of Malaysia.

·         The ORIGINAL copy must be posted to PPD office to avoid any dispute later on.

10.

What if I have made extra payment earlier until March 2009?

·         Extra payment made before 2008 will be deducted before debiting the credit card.

11.

According to the notice/letter, PPD will collect the maintenance charges up to 31/12/2009 only. What happens after that? Is the auto-debit facility still valid? Will we be notified when the RA takes over?

·         Yes, the auto-debit will be valid as among the terms & conditions of the EasyPay programme are :

- the cardholder consents & authorizes PPD or its Nominee, and PPD are entitled to appoint and nominate PPD’s Nominee for the Service by giving one (1) month's prior notice in writing to the Cardholder and the EasyPay Programme Terms & Conditions shall remain and be applied to the Nominee.

●   PPD will accordingly nominate the RA as PPD’s Nominee in continuation of the EasyPay Programme when the RA is registered.

12.

It is mentioned in your letter that there will be a RM5/month management & admin fee per house. Do I have to pay this fee to PPD on top of the monthly charges?

·          No, house owners do not have to pay for the RM5/month management & admin fee as it is already included in the maintenance charges.

13.

Its mentioned in your letter that the residents will become members of RA – is it automatic or do we have to register with the RA? What if we do not sign up as members? Are there membership fees to be paid to the RA?

·         Irrespective of whether you sign up as member of the RA, house owners/residents are required to pay the monthly charges.

·         Membership fees would be at the sole discretion/decision of the respective RA.

·         Please refer to any of your RA committee.

14.

Can I bank in the monthly charges directly into your bank account instead?

·         No as we have problems with reconciliation of bank statements as PPD is unable to identify the payer.

15.

Why must PPD hand over the township to the RA.? Can we request PPD to continue to manage the township if the owners pay management fees to PPD? We are not sure whether the RA committee will manage the township as well as PPD.

·         As you are aware, PPD has been managing the Kemuning Utama township since 2006 and we have completed and handed vacant possession to more than 1500 house owners in Kemuning Utama East.

·         The township has already matured and PPD has already assisted the residents to form the Pro-Tem Residents Association.

·         PPD is therefore assisting for another year i.e. 2009 and the framework has been drawn up to facilitate a smooth hand over to the Residents Association on 1/1/2010.

·         Eventually, PPD which is not a ‘Property Management’ company will not want to continue to manage the township as we trust that the RA with the framework in place and every resident’s full and positive support and cooperation will do a similar or even better job and we hope every resident will give their support and cooperation to the RA.