Dan A. Muñiz
Objective: To take on a challenging position that will allow me to use my skills and also help me build my knowledge and understanding of diverse technologies.
QUALIFICATIONS
- Bilingual – Fluent in both English and Spanish (speaking and writing)
- Able to carry out several different tasks simultaneously and achieve successful results
- Proven leadership abilities-able to follow instructions, but also to win respect of fellow workers, to innovate and make a difference in all work assignments
- Analytical and process driven
EMPLOYMENT HISTORY
Aug. '10 – Present Sr. IT Consultant/Information Architects, Inc Wharton, NJ
- Deploy new hardware and software as needed
- Assist in maintaining internal network infrastructure
Mar. '10 – Aug. '10 IT Implementation Specialst/Miles Technologies, Inc Clifton, NJ
- Serve as a senior consultant on a technical team
- Support for complex technical issues across a wide variety of environments and platforms
- Develop detailed technical implementation plans for customer projects
- Serve as technical contact for customers for all IT related services (network infrastructure, systems and support)
Feb. '07 – Mar. '10 IT Consultant/Information Architects, Inc Wharton, NJ
Internal Systems:
- Deploy new hardware and software as needed
- Assist in maintaining internal network infrastructure
- Training of new employees on internal systems and on our client platforms
Client Support:
- Respond to client issues which are submitted through the “Client Response Center” or by phone
- Follow up on client issues until they are resolved to clients satisfaction
- Visit client sites to troubleshoot and repair network, server or other computer related problems
- Respond to client alerts generated by the managed services platform during business hours and also after hours
- Review errors and alerts in ticketing system, research and or troubleshot issues and also escalate issues when necessary
- Pro-actively work on solving errors that are early signs of system or service failures
- Work on “Daily Tasks” with team to ensure that client networks are in a healthy state
- Assist in gathering information about current state of systems, this information is used for recommended course of action reports which are submitted to clients
- Review client backups
- Submit time sheets daily for client billing
Projects:
- Assist in VMware installation, configuration and deployment
- Assist in desktop deployments projects
- Assist in network upgrades and deployments, hardware installation and configurations including firewalls, switches and other devices
- Install Neverfail Replication Software in high availability and disaster recovery environments
- New server installations
- Data center hardware moves
Sales:
- Make recommendations to clients for new hardware or software which will enhance network security, functionality and reliability, to allow secure remote access, and also backup solutions
- Assist in selling managed services offering “System Sentry”
- Create quotes and submit to clients for approval
Feb. '06 – Feb. '07 Desktop Support Engineer, IT Purchasing /Mortgage IT, Inc New York, N.Y.
- Provisioned and supported Treo PDA devices and PPC 6700 phones using Good Link Server
- Assisted in developing and implementing processes that enhanced department efficiency and productivity
- Worked with vendors to enhance the ordering process
- Organized Inventory and developed process for tracking equipment
- Gathered and inventoried equipment for closed regional office
- Ran DOD wipes on PC’s and prepared for donation
- Coordinated the delivery of machines to corporate headquarters
- Prepared machines to be re-deployed to users by ghosting and setting up user profiles
- Upgraded user computers and migrated user profiles to new machines
- Supported windows computers, printers and network scanners in Corporate HQ and remote users as a member of the helpdesk team
- Escalated issues and followed up with users on issues that were pending closed
Aug. '03 – Feb. '06 LAN Administrator/Platform Learning Inc. Corporate HQ New York, N.Y.
Network Administrator/Computer Generated Solutions Inc.
- Assisted with inventory control
- Assisted in project planning for the provisioning of hundreds of laptops and other equipment
- Managed Blackberry Enterprise Server
- Managed and Created user accounts on Active Directory in Server 2003 environment
- Configured installed and troubleshoot network printers
- Setup and supported regional office networks and home networks
- Trained new employees
May '02 – Aug. '03 Unit Clerk/Morris Heights Health Center Bronx, N.Y.
Sept. '01 – Feb. '02 Computer Assisted Instruction Lab Assistant/Malcolm X College Chicago, IL.
May '97 – Mar. '01 Vehicle Operator, Licensing Coordinator, Platoon Leader USMC
KNOWLEDGE
Operating Systems and other applications:
Windows Server 2k/2k3, XP, Vista, Office Professional Suite, Map Point, Exchange 2003, Kaseya, Remote access tools, Symantec Ghost, Acronis True Image, Backup Exec
Hardware:
Managed networking Switches (hp Pro-Curve, Nortel, 3Comm, Dlink, Cisco) , Routers, Unified Threat Management Firewalls(SonicWALL and Astaro), SonicWALL SSL-VPN, SonicWALL Mail Security appliances, SonicWALL CDP (Continuous Data Protection) backup Appliance, Cisco IP Phones, Network Printers (diverse set of manufacturers), Fax, Network Scanning, IP Cameras (Dlink, Sony, Axis), wireless routers and access points
CURRENT CERTIFICATIONS
References: Furnished upon request
