Curriculum Vitae

Basan, Emmelynn B. 


To play an active role in a dynamic community, giving of one’s self to the best of one’s abilities and helping to provide greater benefit to more people.

To eventually attain obsolescence in tasks assigned.

Education

Tertiary:

  • Bachelor in Church Music
    Asian Institute for Liturgy and Music (AILM)
    Quezon City, Philippines
    Mid 1999 – Late 2001
  • Secondary 2,3
    Geylang Methodist School, Singapore
    Jan 1991 – December 1992

External Courses:

  • Participatory Rural Appraisal Workshop
    Asuncion A Perez Foundation
    March 2007
  • Electoral Education Facilitator
    Kapatiran-Kaunlaran Foundation, Inc.
    March 2007

  • Community Dev Workshop
    Caravan Mission
    February 2007

  • Behavioural Interview Techniques
    PeopleSupport (Philippines) Professional Development Training
    November 2004

  • Awarded
    Darmasiswa Program (Indonesian Scholarship Program)
    Department of National Education of the Republic of Indonesia
    May 2004

  • Crossover Training:
    Mac OS/OS X;
    HomeNetworking;
    Customer Service
    PeopleSupport (Philippines) Client-Specific Training
    April 2004

  • Fundamentals of Management
    PeopleSupport (Philippines) Professional Development Training
    March 2004

  • Technical Support for Windows Dial-Up
    PeopleSupport (Philippines) Client-Specific Training
    October 2003

  • Completed cum laude
    Cultural Scholarship of the Southwest Pacific Dialogue (Indonesian Art and Culture)
    Department of Foreign Affairs of the Republic of Indonesia
    June – August 2003

Experience

Program Director, Ministry on Witness

* Work out programs for evangelism, keeping in line with the organisation’s biennium program thrusts;
* Implement said programs in timely and cost-efficient fashion;
* Assist young adults in becoming members of the United Methodist Church.
United Methodist Young Adult Fellowship in the Philippines (UMYAFP)
National Executive Council
Jun 2008 to May 2010

Managing Editor, UMYAFConnect.org

* Create and maintain the editorial policies for the group;
* Sustain readership and/or maintain relevance of website to constituents;
* Ensure that standards of grammar are adhered to.
United Methodist Young Adult Fellowship in the Philippines (UMYAFP)
Jun 2008 to present

Instructor (English; part-time)

* Creating a program more suited to the learner, whether it is more on conversation or grammar;
* Applying said program as required.
Seohan Industries
Nov 2007 to present

Recording Secretary

* Keeping an accurate record of the minutes of the regular and special sessions or meeting of the Church Council, the record of attendance, and other vital documents related to the Church Council;
* Furnishing all the members of the Church Council with the minutes of their last meeting or session.
St. Paul United Methodist Church Council
Jun 2007 to present

eRep     

Tier 2 “Strike Team”(SME)                
* Accepted supervisor calls, manager calls, advanced/senior tech requests (immediate escalations)
*Advanced technical support for Windows, Mac OS/OS X, and home networking , including some hardware
* Provided technical support call-backs for advanced issues within scope of support
* Processed technical call-back requests for advanced issues and assigned appropriate agents for the task
* Customer Service – advanced accounts management, account-related enquiries, et al
* Processed accounts management issues, created issue tickets, and escalated said tickets to the proper departments
* Processed account verification call-back requests (tickets)
* Research and dissemination of client-specific information, technical or otherwise
* Research and dissemination of appropriate resolutions to the whole team, especially on technical issues
* Filtered invalid issue tickets and provided correct resolutions to affected agents
* Created specific reports based on raw data as and when requested by my immediate supervisor
Tier 1 Cable CS/TS/IS                    
* Technical Support for Windows, and home networking
* Customer Service – limited accounts management, and enquiries
* Troubleshooting client-specific software
Tier 1 Dial Up Technical Support - Voice        
* Technical Support for Windows
* Troubleshooting client-specific software
PeopleSupport, Philippines
Oct 2003 to Mar 2006

Instructor (English)                    

* Created Communication Arts in English Module;        
* Application of said module.
Mary Johnston College, Manila
Jan 2003 to May 2003

Consultant                        

* Editorial                        
Home Grocer, Inc., Makati
Oct 2002 to May 2003

Guide                            

* Historical Tours                    
Celdran Tours, Manila
Sep 2002 to May 2003

Web Publishing                        

* Product Editor;
* Marketing Associate.       
Music.Net Philippines, Makati
Nov 2001 to July 2002

Teacher (Art)               

* Created Arts Modules for attendees aged 3-18        
* Application of said modules.
Children’s Summer Workshop, Baguio & Quezon Cities
Summers 2000 and 2001

(School) Steward                   

* Assisted guests of the school, especially foreigners       
* Usher/steward for school functions
* Production Assistant for related affairs outside school grounds (performances, etc.)
* Stage Manager for affairs within school grounds
Asian Institute for Liturgy and Music, Quezon City
Jan 2000 to Oct 2001

Apprentice                           

* Management;
* Kitchen.                 
La Piadina Buona Cucina Italiana, Makati
June 1998 to May 1999

Back Office Settlements Clerk        

* Asset Management                    
FIMAT Futures Hong Kong Ltd., Hong Kong
Jan 1995 to Apr 1996

Affiliations 

  • Chorus Philippines

  • Assistant Conductor, Administrator

    * Assist in the implementation of musical direction, including planning specific music programs for events, and choosing which events to participate in;
    * Conduct rehearsals and direct performances as required by the music director.
    Jan 2007 to present

  • Caravan Mission to Tribal Filipinos

    Member, Secretariat

    * Notifying Working Committee members of meetings;
    * Keeping an accurate record of the minutes of the sessions or meetings of the Caravan Mission Program, the record of attendance, and other vital documents of the Program;
    * Furnishing all the members of the Working Committee with the minutes of the last meeting or session;
    * Being in charge of all communications, both internal and external; * Keeping and regularly updating the directory of participants.
    (UMYAFP)
    Nov 2006 to Dec 2007

  • United Methodist Young Adult Fellowship in the Philippines (UMYAFP)PAC

    Executive Secretary

    * Notifying the members of the level concerned of meeting;
    * Keeping an accurate record of the minutes of the regular and special sessions or meeting of the Organisation, the record of attendance, and other vital documents of the UMYAFP;
    * Furnishing all the members of the Executive Council concerned with the minutes of their last meeting or session at a date to be determined by the level concerned but not later than two (2) months after the last meeting or session;
    * Being in charge of all correspondence of the level concerned;
    * Keeping and regularly updating the membership directory.
    * Assist in the further development of existing Local Chapters, and create new Local Chapters wherever possible (Org Dev).
    Oct 2006 to May 2008

Interested? Contact me at s.capades-at-gmail-dot-com

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