LTK Frequently Asked Questions
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Frequently Asked Questions
General Questions
Q: How do I allow my users to use ABRA?
Q: How do I allow users to log in from our portal?
Q: How do I backup my LTK installation?
Q: How do I install the LTK?
Q: How do I provide the CSLP with a research copy of my installation?
Q: How do I reset the Admin password?
Q: How do I upgrade the LTK?
Q: What are the minimum requirements for running the LTK?
Q: Where can I download the LTK Software?
Q: Who do I contact if I would like more information?
Troubleshooting
Q: I am using IE8 and I am unable to upload images or attach files.
Q: Users can upload a welcome or banner image once, but can't change it again. Why?
Q: Users can't upload files in any browser. What's going on?
Q: What do I do if I see "error 502"?
Q: What do I do if I see this error: "#1251 - Client does not support authentication protocol"?
Q: While editing my welcome text it looks fine, but after I save it the font size is wrong.
Q: Why does my subadmin user get an error when trying to view schools?
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Recent site activity
Q: How do I provide the CSLP with a research copy of my installation?
edited by Lindsay Bernath
Q: How do I provide the CSLP with a research copy of my installation
created by Lindsay Bernath
Q: How do I backup my LTK installation?
edited by Lindsay Bernath
Q: How do I reset the Admin password?
edited by Lindsay Bernath
Q: How do I allow my users to use ABRA?
edited by Lindsay Bernath
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Troubleshooting
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Q: Why does my subadmin user get an error when trying to view schools?
This is because the admin has not give your subadmin access to any schools. Get the admin to give you access to at least one school.