LTK Frequently Asked Questions
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Frequently Asked Questions
General Questions
Q: How do I allow my users to use ABRA?
Q: How do I allow users to log in from our portal?
Q: How do I backup my LTK installation?
Q: How do I install the LTK?
Q: How do I provide the CSLP with a research copy of my installation?
Q: How do I reset the Admin password?
Q: How do I upgrade the LTK?
Q: What are the minimum requirements for running the LTK?
Q: Where can I download the LTK Software?
Q: Who do I contact if I would like more information?
Troubleshooting
Q: I am using IE8 and I am unable to upload images or attach files.
Q: Users can upload a welcome or banner image once, but can't change it again. Why?
Q: Users can't upload files in any browser. What's going on?
Q: What do I do if I see "error 502"?
Q: What do I do if I see this error: "#1251 - Client does not support authentication protocol"?
Q: While editing my welcome text it looks fine, but after I save it the font size is wrong.
Q: Why does my subadmin user get an error when trying to view schools?
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Recent site activity
Q: How do I provide the CSLP with a research copy of my installation?
edited by Lindsay Bernath
Q: How do I provide the CSLP with a research copy of my installation
created by Lindsay Bernath
Q: How do I backup my LTK installation?
edited by Lindsay Bernath
Q: How do I reset the Admin password?
edited by Lindsay Bernath
Q: How do I allow my users to use ABRA?
edited by Lindsay Bernath
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General Questions
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Q: Who do I contact if I would like more information?
If you have additional questions of any nature, please send and email to:
ltkhelp@education.concordia.ca
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