kitenet

What to do if you have a problem syncing records

The MapMate "Replicator" is used to create "sync files" for exchanging data with other MapMate users. Usually the sync process works well, but if you ever have reason to suspect that not all your records have arrived where they should have done, this is the process to follow.

Repair and Compact your database
1. Create a backup of your copy of MapMate (see opposite).
2. On the main MapMate screen, click on the blue "dataset" label (top middle of the screen), and choose Tools - Repair. Wait for this process to finish.
3. Click again on the blue "dataset" label (top middle of the screen), and choose Tools - Compact. Wait for this process to finish.

Reset the sync record
1. Open the Replicator, and ensure that at the top it says "Synchronising with Partner ..." [the CUK for the person you are trying to sync to]. If the correct partner is not showing, select the correct one by going to the Replicator's "Sync" menu and choosing Change Default Partner.
2. Go to the Replicator's "Special" menu and choose Reset Sync Record. You will see a message:


Click on OK.
3. You can now click on the Synchronise button to generate a sync file in the normal way. This file will contain all the records that are due to go to your partner, regardless of whether they've been sent before or not (if the partner already has the records they will be ignored, this process doesn't duplicate records at the receiving end).


Backing up

MapMate has its own back-up facility (from the Replicator's "Special" menu): this is an effective way of backing up your data, but it doesn't back-up your maps or user queries.

A more effective way of back-up is copy the entire MapMate folder, that is:
C:\Program Files\MapMate

onto a CD or other external storage device. This ensure that all your maps and other customisations are saved as well as the data.

If you ever need to recover MapMate from this, you should reinstall MapMate (using your original installation disk, CUK and licence code), then delete the entire (newly-installed) MapMate folder from:
C:\Program Files\MapMate

adn then copy the entire MapMate folder from your back-up into:
C:\Program Files\MapMate