CAREER SUMMARY

A results-driven, multi-lingual Technical Sales Engineering Professional experienced in the data-com and telecommunications industry. Excellent presentation, analytical, new business development, and problem solving skills combined with disciplined commitment to goal achievement have created a history of consistent, quality results. I have been recognized for exceptional customer service and attention to detail as well as proven ability to motivate others and establish successful business relationships in multicultural environments.

PROFESSIONAL EXPERIENCE

York Telecom Corporation 2006-Current

Enterprise Sales Engineering Consultant Washington D.C.

As an ESC for York Telecom Corporation, primary responsibilities included complex video conferencing infrastructure design engineering. Media room/Broadcasting studios and Web casting/streaming design for the Federal Space. Extensive work with FTR and Sonic Foundry/Media Site set up and configuration. Visiting partner and accounts to discuss current and future projects provide site surveys as well as suggest new technology for future implementation. Post PO detail engineering is also a primary responsibility. Detailed cad/Visio drawings, scope of work technical writing and implementation notes for field engineers and project managers.

Radvision 2003-2005

Pre-Sales Manager Sao Paulo, Brazil

Provide technical support to Bids submitted by resellers, onsite technical presentations, demo equipment, Project management for Video and voice over IP. Configuration of MCU’s ISDN gateways. Modems and multiple vendor endpoints. MGC and H.323 gateway install and configurations. Customer training for sales and technical support. Videoconferencing network design including dial-plan, multi-network implementation VLAN configuration and troubleshooting. Oversee complete network infrastructure from cabling to route policies.

LAN Speed Computer Service 2001-2003

Director

With my previous experience in the world market of data-telecommunications, I founded LAN Speed computer service. I am generally responsible for day to day activities of business development, marketing, sales, and managing field engineer work.

ERICSSON DBO Miami, FL

SENIOR SALES/SYSTEMS ENGINEER 2000 - 2001

Responsibility included, developing network solutions for carrier and ISP environments. Managing RFP/RFI/RFQ proposal responses.

· Providing customers with technical presentations on complete product line as well as network architecture solutions.

· Attained 60% of yearly 130million sales quota in 5 months.

· Providing competence to the internal customer sales teams.

· Excellent proposal response skills.

· Competitive analysis development.

· New business development.

LUCENT TECHNOLOGIES Miami, FL

TECHNICAL MARKETING MANAGER 2000-2000

Responded bids and proposals pertaining to the Unified messaging, intelligent networks group for Latin America. Handled delegation of each portion of the project and presenting the final solution to the customer as well. Worked closely with product managers to develop product roadmaps based on customer demand.

Customer site analysis and consulting for legacy network integration.
RF/PCS Network architecture design.
Proposal management
Project management.
Product demonstration
Customer relationship development

JON-PAUL KERN

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VTEL VIDEOCONFERENCING Weston, FL

SALES ENGINEER 1998-2000

Provided pre-sales/post-sales support. Responded to bids and proposal in Portuguese/Spanish. Assisted in the implementation of Video conferencing codecs in IP, Frame Relay and ATM LANs and WANs. Performed system and network troubleshooting inT1/E1 connections through gateways and VOIP bridges.

Organized the companies’ participation in various telecom expositions throughout Latin America.

Pre-sales and Post sales support
Customer training and employee product training.
Develop solutions for customers based on requirements and need.

PRIME NETWORK Miami, FL

ACCOUNT MANAGER (Contract Position) 1993-1998

Negotiated service contracts with new and existing customer base. Designed and implemented services programs to decrease expenditures and increase revenue. This was accomplished by doing an end-to-end study of the current operations and reducing areas that were not needed or reallocating those resources elsewhere. I was also responsible for motivating employees as well as handling minor Human resource issues.

New relationship development.
Customer management.
Resource management.

EDUCATION

Cisco-CCNA

Ericsson Product Course.

Tigris Installation and Maintenance
Tigris Operation and Configuration
MPLS and VPN architectures
MMS-Multi-Management Suite for WANS
AXI-520/540 Operation and Configuration

Product certified for voice mail and messaging systems from Lucent Technologies

Anypath Messaging system operation and configuration
IMA/CA-Sierra Configuration.
PCS Network Management

Mechanical Engineering Studies Barry University 1992 - 1993

ADDITIONAL SKILLS