EMPLOYMENT

The MITRE Corporation, June 1980 to Present (Full Time) 

Associate Department Head.  With two other managers, responsible for setting the technical direction of the Collaboration and Multimedia Department, overseeing staff development, generating new business, leading research proposals, and making independent technical contributions.  Highlights from previous MITRE positions include command, control, and communications systems engineering and a site assignment in Brunssum, The Netherlands.  

 University of Massachusetts Lowell, September 2002 to Present

Adjunct Assistant Professor in the Computer Science Department.  I teach graduate courses in human-computer interaction (HCI) and research human-robot interaction in partnership with Prof. Holly Yanco via National Science Foundation (NSF) grants.  I am Coordinator for the department's Certificate in HCI; I revised its requirements, approve applicants, and teach its three core courses. 

Massachusetts Institute of Technology, November 2006 to November 2008

Visiting Scientist.  In collaboration with members of Missy Cummings' Humans and Automation Laboratory, I researched team decision-making in real-time command and control.  (Two year maximum appointment.)

PROFESSIONAL ACTIVITIES (note: see invited speaking engagements here)

• Conference Organizing Committee member (Workshops and Tutorials Co-Chair) for the Human-Robot Interaction 2012 Conference
• Scientific Committee Member of the 2012 and 2011 Information Systems for Crisis Response and Management Conference, April 2012 and May 2011
• Invited member of UMass Lowell Computer Science Industry Advisory Board, 2009 - present
• Thesis committee member for students from UMass Lowell and MIT (see my collaborations page for a listing), 2006 - present
• Invited "Distinguished Scientist" at an Advanced Career Mentoring Workshop organized by CRA-W (the Committee on the Status of Women in Computing Research), June 2010
• Invited tutorial co-presenter, with Holly Yanco, at Collaborative Technologies and Systems 2010 conference, May 2010
• Invited panelist in the Career Paths Panel in the Front Row Program, Macalester College, St. Paul, MN, October 2009
• Invited participant in Army-sponsored workshop on human-robot interaction, May 2009
• Coordinator for Certificate in Human-Computer Interaction at UMass Lowell, 2009 - present
• Scientific Committee member of HUMans Operating Unmanned Systems (HUMOUS) 2010 and 2008 Conferences 
• Program Committee member, Associate Papers Chair, session chair, and tutorial presenter at the Human-Robot Interaction 2009 conference
• Co-organizer of a workshop on Supervisory Control in Critical Systems Management during the Human-Centered Processes 2008 conference, June 2008
• Invited reviewer of human-robot interaction grants submitted to the Foundation for Research, Science and Technology in Wellington, New Zealand (a government agency) at the request of Helen McKenzie, March 2008
• Invited panelist for NSF grant review, February 2008
• Co-editor of special issue of The Edge, published by The MITRE Corp., Summer 2007
• Co-editor of special issue of IEEE Intelligent Systems on Interacting with Autonomy, March/April 2007
• Program Committee member for the Human-Robot Interaction 2006 conference
• Tutorial presenter at Intelligent User Interfaces 2006
• Invited participant in NSF Workshop on Human-Robot Interaction, September 2006
• Invited by NASA to serve on a review board for internal human-robot interaction research proposals (paid position), July 2004 
• Special Interest Group track Co-Chair/Conference Committee member CHI 2002
• Program Committee member for the IEEE International WETICE 2000, 2001, and 2002 conferences
• Workshops track Co-Chair and Conference Committee member CHI 1999
• Reviewer for numerous conferences (especially CHI, WETICE, HRI, and ISCRAM) and journals
• Frequent guest lecturer (see presentations and courses taught page)
• Session chair, 1994 Symposium on Command and Control Research and Decision Aids
• Member, ACM Special Interest Group in Computer-Human Interaction (SIGCHI)
• Member, Society for Women Engineers (SWE)
• Host/organizer of seven SWE meetings at MITRE, 1999 - 2006

AWARDS AND RECOGNITION

• Mass High Tech "Women to Watch" 2010 award, March 2010
• Program Recognition Award for MITRE Institute Web Application Redesign, June 2003
• Corporate Knowledge Management Recognition Award, March 2002
• University of Massachusetts Lowell Outstanding Computer Science Graduate Student Award, May 2000 (one student recognized per department per year)
• Director's Distinguished Accomplishment Award, August 1998 

EXAMPLE TECHNIQUES AND METHODS USED

• User requirements elicitation/analysis via such means as direct observation, artifact analysis, and Common Ground analysis
• Field methods such as Contextual Inquiry and ethnography
• Task analysis techniques such as Hierarchical Task Analysis and Applied Cognitive Task Analysis
• Evaluation criteria definition for implicit, explicit, and subjective evaluation methods 
• User requirements documentation via methods such as formal specifications, use cases, task analysis diagrams, and scenarios 
• Formal modeling techniques such as Goals, Operators, Methods, and Selection rules (GOMS) and State Transition Diagrams
• Inspection evaluation techniques such as Heuristic Evaluation, guidelines checklists, and standards-based inspections
• User-based evaluation techniques such as Formal Usability Testing
• Multi-user software specification and evaluation techniques such as Synchronous Collaborative Awareness and Privacy Evaluation (SCAPE) 
• Situation Awareness evaluation techniques such as Situation Awareness Global Assessment Technique (SAGAT) and Location, Activity, Surroundings, Status, Overall mission (LASSO) evaluation
• Experimental design/conduct/analysis, including writing human-subjects institutional review board applications
• Design techniques such as Participatory Design and Contextual Design
• User-System Interface Working Group leadership 
• Usability Engineering Lifecycle management via software engineering and systems engineering techniques
  

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