Melissa Saunders's role is the Assistant Outreach Coordinator/minion to the Shibboleth Queen and general facilitator within the JISC Service Relationship Management Team at JISC.  Melissa has been working at JISC for over three years whilst completing an anthropology degree which has had the dual benefit of seeing firstly both sides of the relationship as a student and as an employee involved in the process of secure access in online education and secondly giving her the ideal 'participant observation' based anthropological study of the 'interesting' people that work within the education sector. I am looking forward to meeting those of you who I have had email conversations with...and those of you who I haven't at the #FAM09 event.  For any questions or assistance regarding this event, please do not hesitate to contact me at m.saunders@jisc.ac.uk

Nicole Harris is formally known as the Federation Services Manager for JISC, and informally as the Shibboleth Queen.  Nicole was lured in to the murky world of shibboleth by being tricked in to thinking the ANGEL project had something to do with e-learning.  She was introduced to the wonders of Shib 0.3 and the rest, as they say, is history.  Nicole has worked for JISC for over six years, and on JISC projects for three years before that.  As well as the implementation of the UK federation, her time at JISC has also seen the production of a child, the organisation of several Christmas parties / Secret Santa episodes, too many thousands of air miles and a burgeoning talent for oragami.  Nicole can be found at n.harris@jisc.ac.uk, @nicoleharris, and www.access.jiscinvolve.org.