ITSMdoc
4 now, have a look at my ITIL Service Management blog at http://itservicemngmt.blogspot.com/
Also, this is an alternate download place for ITIL Service Management documents:
- Service_Support.mmap
- Service_Delivery.mmap
- Service_Support_Quick_Ref.pdf
- Service_Delivery_Quick_Ref.pdf
- ITILV3.mmap
- ISO/IEC 20000 - 1
- ISO/IEC 20000 - 2