Please see the management summary for a short overview. Read the IT Service CMM Pocket Guide for a gentle introduction or read the IT Service CMM technical report (see downloads) for the complete answer.
Where is the A2I Assessment Kit?
The Assess to Improve (A2I) assessment approach and the accompanying A2I Assessment Kit are commercial products of DNV-CIBIT ICT Consultants. Please see this page for more information on the kit or contact Viktor Clerc for information on obtaining the A2I Assessment Kit.
What is the difference between the IT Service CMM and ITIL?
Please see appendix C of the latest IT Service CMM specification (see downloads for IT service CMM 1.0)