Downloads

• IT Service CMM, version 1.0RC1, January 28, 2005. Technical report describing the IT Service CMM. Contains overview of the model and complete specification of all key process areas.
• Towards Mature IT Services, Frank Niessink and Hans van Vliet, in Software Process - Improvement and Practice (volume 4, number 2, June 1998, pp. 55-71).
• Software Maintenance from a Service Perspective, Frank Niessink and Hans van Vliet, in Journal of Software Maintenance (volume 12, number 2, March/April 2000, pp. 103-120).
  
• IT Service CMM Questionnaire, Maturity questionnaire for the level two key process areas