Process Assessments

Process Assessments are a way to compare an IT service provider with the IT Service CMM, in order to determine the maturity of the organization. Three kinds of assessments are distinguished:

• Self-assessment: the organization performs an assessment to determine its current maturity and to generate improvement points.
• Second-party assessment (also called capability evaluation): a customer evaluates the process maturity of potential IT service providers to determine the suitability of the providers' process capability.
• Third-part assessment (also called capability evaluation): a neutral third party performs the assessment.

As assessment approach you can use the A2I Assess to Improve self-assessment approach, which is supported by the A2I Assessment Kit.

Alternatively, you can use one of the approaches developed by the Software Engineering Institute, for example:

• The CMM-Based Appraisal for Internal Process Improvement (CBA IPI): Method Description, Donna K. Dunaway and Steve Masters, technical report CMU/SEI-96-TR-007, April 1996.
• Software Capability Evaluation -- Version 3.0, Method Description, Paul Byrnes and Mike Phillips, technical report CMU/SEI-96-TR-002, April 1996.