Filton Police Station,
Gloucester Road North, Filton, Bristol BS34 7PH
Tel:
0845 456 7000 Website:-
www.avonandsomerset.police.uk
Our Policing Pledge.
The police service in England and
Wales will support law Abiding citizens and pursue criminals relentlessly
to keep You and your neighbourhoods safe from harm. We will:
- Always treat you fairly with
dignity and respect ensuring you have fair access to our services at
a time that is reasonable and suitable for you.
- Provide you with information
so you know who your dedicated Neighbourhood Policing Team is, where
they are based, how to contact them and how to work with them. Find out more about Safer Stronger Neighbourhoods
- Ensure your Neighbourhood
Policing Team and other police patrols are visible and on your patch
at times when they will be most effective and when you tell us you most
need them. We will ensure your team are not taken away from neighbourhood
business more than is absolutely necessary. They will spend at least
80% of their time visibly working in your neighbourhood, tackling your
priorities. Staff turnover will be minimised.
- Respond to every message directed
to your Neighbourhood Policing Team within 24 hours and, where necessary,
provide a more detailed response as soon as we can.
- Aim to answer 999 calls within
10 seconds, deploying to emergencies immediately giving an estimated
time of arrival, getting to you safely, and as quickly as possible.
In urban areas, we will aim to get to you within 15 minutes and in rural
areas within 20 minutes.
- Answer all non-emergency calls
promptly. If attendance is needed, send a patrol giving you an estimated
time of arrival, and:
- If you are vulnerable or upset
aim to be with you within 60 minutes.
- If you are calling about an
issue that we have agreed with your community will be a neighbourhood
priority and attendance is required, we will aim to be with you within
60 minutes.
- Alternatively, if appropriate,
we will make an appointment to see you at a time that fits in with your
life and within 48 hours.
- If agreed that attendance
is not necessary we will give you advice, answer your questions and/or
put you in touch with someone who can help.
- Arrange regular public meetings
to agree your priorities, at least once a month, giving you a chance
to meet your local team with other members of your community. These
will include opportunities such as surgeries, street briefings and mobile
police station visits which will be arranged to meet local needs and
requirements. Find out
how to register your priorities.
- Provide monthly updates on
progress, and on local crime and policing issues. This will include
the provision of crime maps, information on specific crimes and what
happened to those brought to justice, details of what action we and
our partners are taking to make your neighbourhood safer and information
on how your force is performing.
- If you have been a victim
of crime agree with you how often you would like to be kept informed
of progress in your case and for how long. You have the right to be
kept informed at least every month if you wish and for as long as is
reasonable.
The Code of Practice for Victims of
Crime
Acknowledge any dissatisfaction with
the service you have received within 24 hours of reporting it to us.
To help us fully resolve the matter, discuss with you how it will be
handled, give you an opportunity to talk in person to someone about
your concerns and agree with you what will be done about them and how
quickly. If you are not happy with our service, you can make a complaint.
We want to do our best for you but
if we fail to meet our Pledge we will always explain why it has not
been possible on that occasion to deliver the high standards to which
we aspire and you deserve.
Each neighbourhood area has its own local
pledge in the form of local
agreed priorities which are
set with you.
Our Neighbourhood Beat Manager.
P.C. Steve Bird
Emails:- steve.bird@avonandsomerset.police.uk
OurCommunity Support Officer Neighbourhood Police
Christopher.Baker@avonandsomerset.police.uk |