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We always welcome constructive feedback on the facilities we provide. Just get in touch and let us know what you think.
 

View Your Account

Regular hirers of the centre can view their account on-line; please login to Google Docs or Google Drive to view it. 

You will need to register if you don't already have a Google account. Once you have logged in, your document will appear in the list. Just click on the title to open it - you can view this whenever you need to. We will normally update it at the end of each month with centre usage and any payments received by the previous due date. We will send you an email when this has been done.

We have answered some frequently asked questions below, but if there is anything else you need, please do not hesitate to get in touch and we'll do our best to help. 

If you require help using Google generally, please visit the Google Help Pages.



Frequently Asked Questions

How do I get a copy of my account for my records?

You can produce a copy of your account at any time. Here's what to do:

To download a PDF:
  • Log in to your Google account and open the document.
  • Click on the 'File' menu tab, go to 'Download as' and select 'PDF'.
  • In the box that appears (like the example to the right), select the following options to ensure your account appears on one page only:
    • Options: No gridlines
    • Paper Size: A4
    • Layout: Fit to width & Portrait
  • Click OK
  • Depending on your browser, you may be asked to choose a location to save the file. Otherwise, it will be saved to the default location specified in your browser options.
  • You can now view or print the PDF document as you would any other document.

To print your account:

You can print your account directly from Google Docs if you wish. However, we find that you get better results from printing a downloaded pdf due to the varying parameters of different printers. 

Follow the instructions above "To download a PDF" and then print it using the page scaling option in your printer settings to make sure your document remains on one page. 


Are my details secure?

Your account is in the form of a Google Spreadsheet. This is a private document which only we can edit and only you can view when you are logged in to your Google account. Our account is protected by Google's "2-step verification" which involves entering the usual username and password, along with a unique code which is sent to a specific mobile phone each time we log in. Without knowing the username and password, and having access to the specified mobile phone, access to the account can not be gained.

When you access your account, there are steps you can take to protect the security of your account. These principles apply to any account you may access online.
  • If you are using a shared computer to view your account, please ensure you log out of your Google account and close your browser window when you have finished. This will help to prevent others from gaining access when you walk away.
  • Choose a strong password which would be difficult for someone to guess. Generally, a strong password would be 8 characters or more in length and contain a mixture of lower and uppercase letters, numbers, symbols and punctuation.
  • We recommend the use of Google's two step log in verification. You can read about it here.
  • Many people like to leave accounts logged in on their own personal computer. We think you should consider logging out when you have finished and then log back in again each time you return to your account.
  • Access your account via a secure connection at https://docs.google.com/ (note the 's' after http).