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Quality and excellence models such as the European Foundation for Quality Model (EFQM) or the Malcolm Baldrige Award can at times seem rather daunting and difficult to apply in a hotel context. How to Run a Great Hotel demystifies the process of business excellence and continuous improvement, providing a jargon free and user-friendly guide which translates theory into practice in a meaningful way. For all experienced, or aspiring hotel professionals this book offers a roadmap for success, which will make a lasting impact on both personal and business performance.
For hotel owners, managers and operators this book will help them to apply recognised quality and excellence concepts in their hotel; on their own terms, in their own way.
For students and young professionals, the book will help make sense of many of the management concepts covered on academic programmes with regard to how they are addressed in a 'real world' environment.
The content of the book focuses on key 'big picture' themes such as strategy development, enhancing leadership skills, engaging employees and attaining true customer focus, all of which are central to running a great hotel. |
 “The publication of ‘How to Run a Great Hotel’ is most timely for it addresses the key aspects of management, and provides simple and easily implemented responses to assist today’s hotelier."
Philippe Rossiter MBA FIH FTS, Chief Executive, Institute of Hospitality
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