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| What type of payment will you accept ? | We accept bank wired (T/T) ,paypal , western union,credit card and so on. |
| How much extra cost will you charge if I pay the amount by Paypal ? | Extra 3% of the total amount is needed. |
| Is it acceptable if I buy just single piece for private use ? | Yes , We welcome all business type customers including importers, wholesalers ,real-estate developers ,designers, builders, retailers and private users etc.. |
| Are you a manufacturer ? | Yes, we are a manufacturer which established since 2000. |
| Where is your main market ? | We export to the worldover mainly to Europe, North America and Asia. |
| What's your price policy ? | Private users or sample order clients refer the prices shown in the website.Continually orders,Extra sample fee returned to clients. |
| What if the goods are broken on the way? | For all shippment , we provide free secure package and insurance with our clients as beneficaries to ensure the goods delivered to you safely. |
| How do you ship the goods to private users ? | According to clients' need. We normally ship the goods by sea and can provide to CY or to door service.For to door orders, clients need to provide detail address . |
| What's the policy for refund application? | For private users, We gurantee you 15 days money back for any reason since you receive the goods.You should ensure the items are in their original condition .Otherwise we may deduct partial refund from the original price. A 15% restocking fee will be charged for any returned items . |
| How long do I have to expect my order ? | We normally have a few products in stock ,we will send them within 24 hours .For out of stock products, we need 7-10 days producing period. |
| What are your products warranty period? | For home users ,we guarantee as following : hardware like faucets and showers (10 years guarantee ),ceramics like toilets ,sinks ,urinals and bidets (5 years guarantee ),vanities,shower boxes ,steam rooms and bathtubs (1 year guarantee ) |
