To lead organizations in designing best-in-class functional processes
Experience
Principal Business Analyst, Papa Johns, January 2007 to Present
Responsible for all functions of the domestic store management system
Created business process diagrams
Gathered requirements for all aspects of a store, from order entry to employee paychecks and store accounting
Created functional application design documents
Worked with the technical team to create technical specification documents
Managed testing functions for new and upgraded functionality, with a focus on improving regression testing
Used SQL to research data irregularities between store detail data and corporate summary data
Lead an effort to transform existing documentation to a searchable Wiki solution.
Senior Consultant. Oracle. May 2006 to November 2006.
Designed business processes for clients
Performed gap analysis of business process versus Siebel 7 functionality
Created functional requirement documentation
Created test plans from business scenarios
Performed string testing on Siebel customizations and interfaces
Business / Functional Team Lead. Lexmark International. January 2002 to May 2006.
Lead business areas in gathering world-wide requirements and defining business processes.
Managed testing activities for system-designed solutions and business processes
Acted as the liaison between technical personnel, solution design teams and business representatives during solution design and implementation phases
Implemented process changes and software solutions globally
Decreased large contract entry time from 4 hours to 1 hour
Led initiative to digitize customer documentation for record retention
Helped to formulate headcount projections before, during and post system migrations
Gathered requirements and created functional designs for management and tactical reports, standardizing them for all geographies, which allowed for more accurate understanding of business performance in all countries and regions
Completed Siebel Essentials training with a perfect exam score
Technical Support Agent. Lexmark International. November 1998 to December 2001.
Supported various types of printer hardware, operating systems and network protocols as a call center agent
Spent two years as the new hire trainer. Rewrote the training manual for two different teams
Performed email and telephone support
Performed in the Top 5% of technicians, in number of calls taken and first-call fix ratio
Functional Highlights: Hardware, Software and Network support duties for many platforms; Custom Lexmark software and hardware support; Generated service calls for product in need of repair
Education
Master of Business Administration. Morehead State University. August 2001 to December 2003.
3.92 GPA
Delta Mu Delta National Honors Society
Emphasis in Web Technologies and Strategic Development
Bachelor of Science in Business Administration. Cumberland College. August 1994 to May 1998.
3.75 GPA in major; 3.51 cumulative
Theta Alpha Kappa and Alpha Beta Gamma Honor Societies
Emphasis in Marketing and Corporate Finance
Interests
Literature, Computer hardware, Home remodeling, Charitable automobile repair, Novel writing
