Tips for Using ManualUse quotation marks to search for a string of two or more words using the search box in the upper right corner of this page. For example, “Demographics Wizard” will provide you with more meaningful search results than Demographics Wizard, which will return results that include any page that contains the words demographics and wizard, even if they aren't side by side. If you prefer, you can turn to the categories provided in the upper right to guide your search. The Full Feature List includes all features found on the Navigation Bar. Glossary Social Solutions has developed a list of terms to aid you in "speaking ETO." Start down your path to proficiency. FAQs We've compiled our most Frequently Asked Questions. Contacting Social Solutions Support Our hours are 8am-8pm (Eastern Time) Monday - Thursday, and 8am-6pm Friday We can be reached:
To learn more about our Customer Support department, read our Service Level Agreement (SLA) ETO Administrator CertificationMore than 170 ETO Administrators are Certified, review the certification process, or sign up for Certification Prep training. Online Product Advisory Board The OAB's main goal is to allow a large number of customers to provide input into key product decisions: feature prioritization, requirement gathering and future product development. Please email OAB@socialsolutions.com to be added to the OAB. User Conferences
If you are interested in meeting other customers and discussing your experiences with ETO Software, a new "user conference" platform has been developed to provide that opportunity. The 2012 conferences are scheduled to take place in Oakland (May 2), Philadelphia (May 21), Chicago (June 11), Boston (June 25), and Atlanta (Sept 24). Access to these events is free! The online training calendar includes details and links to register. ETO Online Community Social Solutions has a website filled with customer discussions, blogs, and news related to performance management and human services. Follow the link to "join ETO Community Online" Social Solutions Customer Center Our Customer Center allows you to review outstanding issues that you've reported to Support. If you do not have an account yet, contact support@socialsolutions.com and request one! If you already have access to the Customer Center, go to www.netsuite.com and click on Customer Login link in the upper right of the page. Click here to take the training survey! Copyright © 2001-2012 Developed by Social Solutions Global, Inc. All rights reserved. No part of this manual may be used or reproduced in any form without written permission from Social Solutions Global Inc. |
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