Course Overview

Few people choose training and development while they are still in school, and yet there are talented and knowledgeable trainers working in every industry. Some individuals become trainers because they are passionate about sharing their knowledge and about helping people. Others become trainers because their employer asks them to get involved in mentoring, training, or coaching new or existing employees. Trainers also get started when they want to make some changes to their daily activities, but wish to continue contributing to a particular organization or industry.

This course is for participants who are thinking about becoming a trainer, or have started doing some training already and want to know more about what will help them become an excellent trainer. This one-day workshop is designed as an exploration of the essential skills that trainers need to develop, and to get participants started on the learning process in an interactive and fun environment.

This one-day workshop will help you teach participants:

• The essential background for trainers to have
• How being genuine enhances training
• How to ask good questions
• Key listening skills
• How to develop rapport building strategies
• The essentials of presentation skills

Detailed Course Outline

Introduction and Course Overview You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

What Makes a Good Trainer? To start the day, we will discuss some key background ideas, including principles of adult learning and what the word “trainer” means.

Projecting the Right Image Next, participants will learn how to make the a good, lasting first impression and how to maintain that impression.

Being Genuine During this session, participants will explore what being genuine means in a large group discussion.

Acting Assertively vs. Aggressively Participants will explore the differences between passive, aggressive, and assertive behavior, and why assertive behavior is important for a trainer.

Asking the Right Questions to get the Right Answers This session will focus on open questions, closed questions, and the communication funnel. Participants will also have an opportunity to practice these skills in an exercise.

Listening Participants will identify their listening strengths and weaknesses through a quick quiz and a personal inventory. We will also discuss some ways that participants can improve their listening skills.

Connecting With People During this session, we will look at ways to build rapport and how to use facilitative training. Participants will then evaluate themselves to see what skills they need to build in these areas.To conclude the session, we will look at some potential problem situations and ways to defuse them before they start.

Presentation Skills We will use the PAFEO acronym to identify the elements of a good presentation.

Essentials for Success We will ask participants to complete a checklist of what attributes they feel makes a good trainer. This will also help participants identify areas for further training.

Do’s and Don’ts for New Trainers To wrap up the learning points, participants will discuss a checklist of do’s and don’ts.

Workshop Wrap-Up At the end of the day, students will have an opportunity to ask questions, complete an action plan, and talk with the trainer.