A list of papers on email research clustered by topic and sorted reverse chronologically. Please contact Mark Dredze or Andrew Lampert with any changes or additions.
Intelligent Email Eric Wilcox, Stefan Nusser, Julian Cerruti, Jerald Schoudt and Hernan Badenes. Patience for Agility: Designing a Web-based Email Conversation Viewer. The AAAI 2008 Workshop on Enhanced Messaging, 2008. William R. Hewlett, Michael Freed. Ramnath Balasubramanyan, Vitor Carvalho and William Cohen. CutOnce - Recipient Recommendation and Leak Detection in Action. The AAAI 2008 Workshop on Enhanced Messaging, 2008. Yifen Huang and Tom Mitchell. Exploring Hierarchical User Feedback in Email Clustering. The AAAI 2008 Workshop on Enhanced Messaging, 2008. Mark Dredze, Hanna Wallach, Danny Puller, Tova Brooks, Josh Carroll, Joshua Magarick, John Blitzer, Fernando Pereira. Intelligent Email: Aiding Users with AI. American National Conference on Artificial Intelligence (AAAI), NECTAR Paper, 2008. [PDF] Mark Dredze, Tova Brooks, Josh Carroll, Joshua Magarick, John Blitzer, Fernando Pereira. Intelligent Email: Reply and Attachment Prediction. Proceedings of the 2008 International Conference on Intelligent User Interfaces, 2008. [PDF] Michal Laclavik, Martin Seleng, Emil Gatial, Ladislav Hluchy: Future Email Services and Applications; Proceedings of the Poster and Demonstration Paper Track of the 1st Future Internet Symposium (FIS'08), CEUR-WS, ISSN 1613-0073, Vol-399, pages 33-35, 2008. [PDF] Laclavik M., Seleng M., Hluchy L.: (2007) ACoMA: Network Enterprise Interoperability and Collaboration using E-mail Communication; In Proceedings of eChallenges 2007; Expanding the Knowledge Economy: Issues, Applications, Case Studies Paul Cunningham and Miriam Cunningham (Eds) IOS Press, Amsterdam ISBN 978-1-58603-801-4, p 1078-1085, 2007. [PDF] Mark Dredze, John Blitzer, Fernando Pereira. "Sorry, I Forgot the Attachment:" Email Attachment Prediction. CEAS, 2006. [PDF] Mark Dredze, John Blitzer, Fernando Pereira. Reply Expectation Prediction for Email Management. CEAS, 2005. [PDF] Wattenberg, Martin, Steven L. Rohall, Daniel Gruen, and Bernard Kerr, “E-Mail Research: Targeting the Enterprise”, Human-Computer Interaction, Vol. 20, Nos. 1 & 2 (2005), pp. 139-162. Olle Bälter, Candice L. Sidner. Bifrost Inbox Organizer: Giving users control over the inbox. Proceedings of the second Nordic conference on Human-computer interaction, 2002. pp. 111-118. [LINK]
J Rennie. ifile: An Application of Machine Learning to E-mail Filtering. KDD-2000 Workshop on Text Mining, Sixth ACM SIGKDD International Conference on Knowledge Discovery and Data Mining, 2000. [PDF]
Schwartz D. and Te’eni D., (2000) Tying Knowledge to Action with kMail, Bar-Ilan University, IEEE Knowledge Management, p 33-39 [LINK] Eric Horvitz. Principles of mixed-initiative user interfaces. Proceeding of the CHI 99 conference on Human factors in computing systems. pp. 159-166, 1999. [PDF]
Eric Horvitz, A Jacobs, D Hovel. Attention-Sensitive Alerting. Proceedings of UAI '99, Conference on Uncertainty and Artificial Intelligence. pp. 305-313, 1999. [PDF] D Gruen, Candice Sidner, C Boettner and C Rich. A Collaborative Assistant for Email. Proceedings of Human Factors in Computing Systems. pp. 196-197, 1999. [PDF]
Richard B Segal, Jeffrey O Kephart. MailCat: an intelligent assistant for organizing e-mail. Proceedings of the third annual conference on Autonomous Agents. pp. 276-282, 1999. [PDF]
G Boone. Concept features in Re:Agent, an intelligent Email agent. Proceedings of the second international conference on Autonomous agents. pp. 141-148, 1998. [PDF
M Marx and C Schmandt. CLUES: Dynamic Personalized Message Filtering. Proceedings of ACM CSCW'96 Conference on Computer-Supported Cooperative Work. pp. 113-121, 1996. [PDF]
JI Helfman and C Isbell. Ishmail: Immediate Identification Of Important Information. AT&T Labs Technical Report, 1995. [PS]
Pattie Maes. Agents that reduce work and information overload. Communications of ACM. pp. 31-40, 1994. [PDF]
Terry Winograd. Categories, Disciplines, and Social Coordination. Computer Supported Cooperative Work (CSCW). pp. 191-197, 1994.
D B Terry. A tour through Tapestry. Proceedings of the conference on Organizational computing systems. pp. 21-30, 1993. [PDF]
Y Goldberg, M Safran and E Shapiro. Active mail--a framework for implementing groupware. Conference proceedings on Computer-supported cooperative work. pp. 75-83, 1992. [PDF]
Eric Gold. Envoys in electronic mail systems. Proceedings of the third ACM-SIGOIS conference on Office automation systems, 1986. pp. 2-10. [PDF]
R K Belew and J Rentzepis. HyperMail: treating electronic mail as literature. Proceedings of the conference on Office information systems. pp. 48 -54, 1990. [PDF]
S Pollock. A rule-based message filtering system. ACM Transactions on Information Systems. pp. 232-254, 1988. [PDF]
D E Comer and L L Peterson LL. Conversation-based mail. ACM Transactions on Computer Systems. pp. 299-319, 1986. [PDF] Activity and Task Management Andrew Lampert, Robert Dale and Cecile Paris. Requests and Commitments in Email are More Complex Than You Think: Eight Reasons to be Cautious. In Proceedings of Australasian Language Technology Workshop (ALTA2008), Hobart, Australia, December 8-10. [PDF] Mark Dredze, Hanna Wallach. User Models for Email Activity Management. The IUI 2008 Workshop on Ubiquitous User Modeling, 2008. [PDF]
Andrew Lampert, Robert Dale and Cecile Paris. The Nature of Requests and Commitments in Email Messages. The AAAI 2008 Workshop on Enhanced Messaging, 2008. [PDF] Einat Minkov, Ramnath Balasubramanyan and William Cohen. Activity-centric Search in Email. The AAAI 2008 Workshop on Enhanced Messaging, 2008. [PDF] Nicholas Kushmerick, Tessa Lau, Mark Dredze, Rinat Khoussainov. Activity-Centric Email: A Machine Learning Approach. Proceedings of the 2006 American National Conference on Artificial Intelligence (AAAI '06), NECTAR Paper, 2006. [PDF] Mark Dredze, Tessa Lau, Nicholas Kushmerick. Automatically Classifying Emails into Activities. Proceedings of the 2006 International Conference on Intelligent User Interfaces, 2006. [PDF] Jacek Gwizdka. Email task management styles: the cleaners and the keepers. Proceedings of CHI, 2004. [ACM] Jacek Gwizdka. Reinventing the Inbox - Supporting the Management of Pending Tasks in Email. Proceedings of CHI, 2002. pp. 550 -551 [PDF] V. Bellotti, N. Ducheneaut, M. Howard, C. M. Neuwirth, I. Smith. Email-centric Task Management and its Relationship with Overload. PARC Working Paper, 2002. Jacek Gwizdka. Supporting Prospective Information in Email. Proceedings of CHI, 2001 Volume 2. [PDF] Jacek Gwizdka. Timely reminders: a case study of temporal guidance in PIM and email tools usage. Proceedings of the CHI conference on Human factors in computing systems. pp. 163-164, 2000. [PDF]
B M Camino, A E Milewski, D R Millen and T M Smith. Replying to email with structured responses. International Journal Of Human-Computer Studies. pp. 763-776, 1998
C Neuwirth, J H Morris, S H Regli, R Chandhok and G C Wenger GC. Envisioning communication: task-tailorable representations of communication in asynchronous work. Proceedings of the ACM conference on Computer supported cooperative work. pp. 325, 1998. [PDF]
J Takkinen and N Shahmehri. Delegation of Tasks and Dissemination of Information in Organizations: Restructuring Internet E-Mail for Doing Things Group Supported Collaboration. Proceedings of American Information Society 1998 Americas Conference (AIS-98). pp. 497-499, 1998. [PDF]
K Yiu, R Baecker, N S Silver and B Long. A Time-Based Interface for Electronic Mail and Task Management. Proceedings of HCI International '97. pp. 19-22, 1997. [PDF]
Kevin Yiu. Time-based Management and Visualization of Personal Electronic Information, Doctoral Thesis, University of Toronto, Canada, 1997. [PDF]
A Shepherd, N Mayer and A Kuchinsky. Strudel--an extensible electronic conversation toolkit. Proceedings of the conference on Computer-supported cooperative work. pp. 93-104, 1990. [PDF]
F Flores, M Graves, B Hartfield, T Winograd. Computer systems and the design of organizational interaction. ACM Transactions on Information Systems. pp. 153-172, 1988. [PDF]
Terry Winograd and Fernando Flores. Understanding Computers and Cognition. Ablex Publishing Corporation, 1986.
Corpora Jan Ulrich, Gabriel Murray and Giuseppe Carenini. A Publicly Available Annotated Corpus for Supervised Email Summarization. The AAAI 2008 Workshop on Enhanced Messaging, 2008. Email Analysis and E-Discovery
M. Laclavik, M. Seleng, M. Ciglan, L. Hluchy. Supporting Collaboration by Large Scale Email Analysis. In Cracow'08 Grid Workshop : proceedings. ISBN 978-83-61433-00-2, p. 382-387. 2009 [PDF] J. Montemayor, C. P. Diehl, M. Pekala, D. Patrone, "SocialRank: An Ego- and Time-Centric Workflow for Relationship Identification," IEEE Symposium on Visual Analytics Science and Technology, 2008. [SITE] Chris Diehl, Galileo Mark Namata and Lise Getoor. Relationship Identification for Social Network Discovery. The AAAI 2008 Workshop on Enhanced Messaging, 2008. Tiago C. Marques, Vasco Furtado and Deborah L. McGuinness. Explaining Social Relationships. The AAAI 2008 Workshop on Enhanced Messaging, 2008. Aaron Harnly Jen-Yuan Yeh. Email thread reassembly using similarity matching. In Third Conference on Email and Anti-Spam (CEAS), July 27 - 28 2006. [PDF] D D Lewis DD and K A Knowles. Threading electronic mail: A preliminary study. Information Processing & Management. pp. 209-217, 1997.
D Sanderson. Lexicon of emoticons (Email, electronic communications, Internet, computer, chat). Zeitschrift Fur Semiotik. 307-315, 1997.
Summarization Giuseppe Carenini, Raymond T Ng and Xiaodong Zhou. Summarizing Emails with Conversational Cohesion and Subjectivity. Proceedings of ACL-08: HLT, pp.353-361, 2008. [PDF] Mark Dredze, Hanna Wallach, Danny Puller, Fernando Pereira. Generating Summary Keywords for Emails Using Topics. Proceedings of the 2008 International Conference on Intelligent User Interfaces, 2008. [PDF]
User Studies John Tang, Eric Wilcox, Julian A. Cerruti, Hernan Badenes, Stefan Nusser, Jerald Schoudt. Tag-it, snag-it, or bag-it: Combining tags, threads, and folders in e-mail.. Conference on Human Factors in Computing Systems (CHI), 2008 [LINK]. Andrew Lampert, Cecile Paris, Robert Dale. Can Requests-for-Action and Commitments-to-Act be Reliably Identified in Email Messages? Proceedings of the 12th Australasian Document Computing Symposium, 2007. pp. 48-55. [PDF]
Stefan Nusser, Julian Cerruti, Eric Wilcox, Steve Cousins, Jerald Schoudt, Sergio Sancho. Enabling efficient orienteering behavior in webmail clients. Symposium on User Interface Software and Technology (UIST), 2007 [LINK]. Fisher, D., Brush, A.J., Gleave, E., & Smith, M.A. (2006). Revisiting Whittaker & Sidner's "email overload" ten years later. In CSCW2006, New York ACM Press. [LINK] Catalina Danis, Wendy Kellogg, Tessa Lau, Mark Dredze, Jeffrey Stylos, Nicholas Kushmerick. Managers Email: Beyond Tasks and To-Dos. CHI, 2005. [PDF] Olle Bälter. A longitudinal study of attitude changes in a medical service organisation after an email introduction. Interacting with Computers, 2002. pp. 503 -519 [PDF] Nicolas Ducheneaut. The social impacts of electronic mail in organizations:a case study of electronic power games using communication genres, 2001. [LINK] Nicolas Ducheneaut, Victoria Bellotti Email as a habitat: an exploration of embedded personal information management. ACM Interactions, 2001 September-October, 30-38. [LINK] J. J. Cadiz, L. Dabbish, A. Gupta, G. D. Venolia. Supporting Email Workflow. Microsoft Research Technical Report MSR-TR-2001-88, 2001. [PDF]
Bellotti V, Smith I. Informing the Design of an Information Management System with Iterative Fieldwork. Conference proceedings on Designing interactive systems: processes, practices, methods, and techniques, 2001. pp. 227-237 [PDF]
Olle Bälter. Keystroke level analysis of email message organization. Proceedings of CHI, 2000. pp. 105-112.
V. Bellotti, I. Smith. Informing the Design of an Information Management System with Iterative Fieldwork. Conference proceedings on Designing interactive systems: processes, practices, methods, and techniques, 2000. pp. 227-237. [PDF]
Blair Nonnecke, Jenny Preece. Lurker demographics: counting the silent. Proceedings of the CHI conference on Human factors in computing systems, 2000. [PDF]
A Jovicic. Role of memory in email management. Proceedings of the CHI conference on Human factors in computing systems. pp. 151-152, 2000.
Michael J Pazzani. Representation of electronic mail filtering profiles: a user study. Proceedings of the 2000 international conference on Intelligent user interfaces. pp. 202-206, 2000. [PDF] Bradley J Rhodes. Margin notes: building a contextually aware associative memory. Proceedings of the 2000 international conference on Intelligent user interfaces. pp. 219-224, 2000. [PDF] Naomi S Baron. Letters by phone or speech by other means: the linguistics of email. Language & Communication. pp. 133-170, 1998 Olle Bälter. Electronic mail in a working context, Doctoral Thesis, KTH, Numerical Analysis and Computer Science, Sweden 1998. [PDF]
J Takkinen and N Shahmehri. CAFE: A ConceptualModel for Managing Information in Electronic Mail. Proceedings of 31st Hawaii International Conference on System Sciences (HICSS-31), 1998.
Allen E. Milewski, Thomas M. Smith. An experimental system for transactional messaging. Proceedings of the international ACM SIGGROUP conference on Supporting group work: the integration challenge, 1997. pp. 325 -330 [PDF]
J M Gotcher and E W Kanervo. Perceptions and uses of electronic mail - A function of rhetorical style. Social Science Computer Review. pp. 145-158, 1997. Steve Whittaker and Candace Sidner. Email overload: exploring personal information management of email. Proceedings of CHI, 1996. [PDF]
P E Agre. My Top-10 Email Hassles. Communications of the ACM. pp. 122, 1995.
M H Brown MH. Browsing the Web with a mail/news reader. Proceedings of the 8th ACM symposium on User interface and software technology, pp. 197-198, 1995. [PDF]
K Severinson-Eklundh and C Macdonald. The Use of Quoting to Preserve Context in Electronic Mail Dialogues. IEEE Transactions on Professional Communication. pp. 197-202, 1994. [HTML]
K Severinson-Eklundh. A dialogue perspective on electronic mail: implications for interface design,  In van Oostendorp, H., Cognitive aspects of electronic text processing, Ablex Publishing Company, Norwood, N.J., USA, January 1994.
A Cockburn and H Thimbleby. Reducing user effort in collaboration support. Proceedings of the international workshop on Intelligent user interfaces. pp. 215-218, 1993. [PDF]
Lucy Suchman. Do Categories have Politics? the Language/Action Perspective Reconsidered. Proceedings of the third conference on European Conference on Computer-Supported Cooperative Work, 1993. pp. 1-14. T W Malone, K R Grant, K Lai, R Rao and D Rosenblitt. Semistructured messages are surprisingly useful for computer-supported coordination. ACM Transactions on Information Systems. pp. 115-131, 1987. [PDF]
Wendy E Mackay. More than Just a Communication System: Diversity in the Use of Electronic Mail. Proceedings of ACM CSCW'88 Conference on Computer-Supported Cooperative Work. pp. 344-353, 1988. [PDF]
Wendy E Mackay. Diversity in the use of electronic mail: A preliminary inquiry. ACM Transactions on Information Systems. pp. 380-397, 1988. [PDF]
L Sproull and S B Kiesler. Connections new ways of working in the networked organization, 1991.
Email Search
I. Soboroff, A.P. de Vries, N. Craswell (2006): Overview of the TREC 2006 Enterprise Track, page 32, TREC 2006. [PDF] N. Craswell, A.P. de Vries, I. Soboroff (2005): Overview of the TREC 2005 Enterprise Track, TREC 2005. [PDF] Karin Becker, Michelle O. Cardoso, Caren M. Nichele, Michele Frighetto. Mail-By-Example: a visual query interface for email management. Proceedings of 15th Brazilian Symposium on Databases, 2003. [LINK] A Jovicic. Retrieval Issues in Email Management. M.Sc. Thesis. Department of Computer Science, University of Toronto: Toronto, Canada, 2000.
Semantic Email Simon Scerri, Brian Davis and Siegfried Handschuh. The Path Towards Semantic Email: Summary and Outlook. The AAAI 2008 Workshop on Enhanced Messaging, 2008. Simon Scerri, Siegfried Handschuh, Stefan Decker (2008): Semantic Email as a Communication Medium for the Social Semantic Desktop. In Proceedings of the 5th European Semantic Web Conference, Tenerife, Canary Islands, Spain, 2008. [PDF] Luke McDowell, Oren Etzioni, Alon Halevy, and Henry Levy (2004): Semantic Email. Thirteen International World Wide Web Conference (WWW2004), May 2004. (74/506 papers accepted = 14.6%), 2004. [PDF] Smart Desktops Melinda Gervasio and Thomas Lee. Learning Email Procedures for the Desktop. The AAAI 2008 Workshop on Enhanced Messaging, 2008. Michael Freed. RADAR: A Personal Assistant that Learns to Reduce Email Overload. The AAAI 2008 Workshop on Enhanced Messaging, 2008. Ruth Bergman, Martin Griss, Carl Staelin. A Personal Email Assistant. HP Labs Technical Report, 2002.[PDF] J Takkinen and N Shahmehri. Task-Oriented Restructuring of an Application Domain: A Multi-Agent Architecturefor Doing Things in Internet E-Mail. Proceedings of 32nd Hawaii International Conference on System Sciences (HICSS-32), 1999.
Scott Fertig, Eric Freeman and David Gelernter. Lifestreams: an alternative to the desktop metaphor, Electronic Proceedings of CHI, 1996. [HTML]
K Kamiya, M Röscheisen and T Winograd. Grassroots: providing a uniform framework for communicating, sharing information, and organizing people. Proceedings of CHI, pp. 239-240, 1996. [PDF]
Visualization Linda Leung, Tania Humphreys and Alastair Weakley. VUE (Visualisation Using Emails). The AAAI 2008 Workshop on Enhanced Messaging, 2008. Sandra Sudarsky, Rune Hjelsvold. Visualizing electronic mail. Proceedings of The Information Visualisation Conference (IV2002), 2002. pp. 3 -9. D Popolov, M Callaghan, P Luker. Conversation space: visualising multi-threaded conversation. Proceedings of AVI 2000, pp. 246-249, 2000.
Warren Sack. Conversation map: a content-based Usenet newsgroup browser. Proceedings of the 2000 international conference on Intelligent user interfaces. pp. 233-240, 2000. [PDF]
B Heckel and B Hamann. EmVis--a visual e-mail analysis tool. Proceedings of the workshop on New paradigms in information visualization and manipulation. pp. 36-38, 1998 [PDF]
M Walker, J Fromer, G Di Fabbricio, C Mestel and D Hindle. What can I say?: evaluating a spoken language interface to Email. Conference proceedings on Human factors in computing systems. pp. 582-589, 1998. [PDF]
S E Hudson and I Smith. Electronic mail previews using non-speech audio, Electronic Proceedings of CHI, 1996. [HTML]
N S Silver. Time-based visualizations of electronic mail. MSc Thesis, University of Toronto, Canada, 1996.
Reliability Ian Fette, Norman Sadeh and Anthony Tomasic. Learning to Detect Phishing Emails. The AAAI 2008 Workshop on Enhanced Messaging, 2008. M Sahami, S Dumais, D Heckerman and E Horvitz. A Bayesian approach to filtering junk e-mail. AAAI Workshop on Learning for Text Categorization, 1998. [PDF]
Development Wilcox, Eric, Stefan Nusser, Jerald Schoudt, Julian Cerruti, Hernan Badenes, “Agile development meets strategic design in the enterprise”, Proc. Agile Processes in Software Engineering and Extreme Programming XP 2007, Spring (2007), pp. 208-212. Surveys M. Laclavik, D. Maynard. Motivating intelligent email in business: an investigation into current trends for email processing and communication research. In IEEE CEC 2009 Workshop on Emails in e-Commerce and Enterprise Context (E3C); DOI 10.1109/CEC.2009.47; pp. 476-482, 2009 [PDF] S.Whittaker, V. Bellotti, and P. Moody. Introduction to this special issue on revisiting and reinventing E-mail. Human-Computer Interaction, 20(1/2):1–9, 2005. 1.1 H Berghel. Email - The good, the bad, and the ugly. Communications of the ACM. pp. 11 -15, 1997.
I A Rudy. A critical review of research on electronic mail. European Journal Of Information Systems. pp. 198-213, 1996.
Jacob Palme. Electronic mail. Artech House Publishers, 1995. [HTML]
Other Messaging Systems Jeunghyun Byun, Seung-Wook Lee, Young-In Song and Hae-Chang Rim. Two Phase Model for SMS Text Messages Refinement. The AAAI 2008 Workshop on Enhanced Messaging, 2008. Aaditeshwar Seth, Jie Zhang and Robin Cohen. A Multi-Disciplinary Approach for Recommending Weblog Messages. The AAAI 2008 Workshop on Enhanced Messaging, 2008. S. Whittaker, Q. Jones, L. Terveen. Managing Long Term Conversations: Conversation and Contact Management. Proceedings of HICCS, 2002. E B Cutrell, Mary Czerwinski, Eric Horvitz. Effects of instant messaging interruptions on computing tasks. Proceedings of the CHI conference on Human factors in computing systems. pp. 99-100, 2000
S Whittaker, R Davis, J Hirschberg and U Muller. Jotmail: a voicemail interface that enables you to see what was said. Proceedings of the CHI conference on Human factors in computing systems. pp. 89-96, 2000.
S Whittaker, J Swanson, J Kucan and C Sidner. TeleNotes: Managing Lightweight Interactions in the Desktop. ACM Transactions on Information Systems. pp. 137-168, 1997.
Will Hill and Loren Tervee. Using frequency-of-mention in public conversations for social filtering. Proceedings of the ACM 1996 conference on on Computer supported cooperative work. pp. 106-112, 1996. [PDF] |