Read our book's entire chapter on Apologies in the Workplace Do you want to improve both your customer service and employee satisfaction? When co-workers get along well with each other, the overall customer experience is enhanced. Build trust among your employees. Buzz:
I'm Sorry Just Isn't Good Enough by ACT Training International Read psychologist Gary Bradt's leadership article that refers to our work   Related workplace books and articles: The Pathology of Apology by Scott Libin Time for Bankers to Risk an Apology? by Golnar Montevalli CEO Road Rules by Dennis Stearns and Mary Key Contact me to speak at your meeting and for consulting services: sorrytube@gmail.com |
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Leadership |