Aspiration

 

           To make a significant and lasting contribution to your Company in a managerial position

Professional Profile

·        Experienced Financial and Project Manager with strong analytical and problem-solving skills and proven ability to manage and prioritise multiple, critical tasks.

·        Extensive experience in customer service with proven ability to identify, develop, and enhance client relationships.

·        Enthusiastic and fast learner, effective in organising job functions and developing efficient solutions.

·        Highly effective verbal and written communicator.  Fluent in French and proficient in Portuguese and German.

·        Highly Computer-proficient in MS Office suite (Word, Excel, Power Point, Access, Outlook, Internet Explorer); MYOB; Front Page 2000; basic knowledge of  HTML

Professional Experience Summary

·     LSE Facilities Manager, High Holborn, Northumberland House and Grosvenor House Residences, November 2006 to present

·     LSE Project Manager, Northumberland House and Passfield Hall, May to November 2006

·    LSE Deputy Residence Manager for High Holborn Grosvenor House Studios, October 2005 to May 2006

·    LSE Project Manager for Grosvenor House Studios Development, May to October 2005

·    Accounts Assistant for LSE High Holborn and Bankside Residence, June 2004 - May 2005

·    Customer Service Representative and Home Provisioning, GOTalk Home, Feb 2003 – June 2004

·    Craft Services “The Great Raid”, Film Industry, Village Roadshow & Miramax, 2002

·    Reservations Agent, NOVOTEL,  Daydream Island, 2001-2002

·    Night Auditor, Mount Buller Chalet Hotel, 2001 Season

·    Craft Services “The Lost World”, “Attack on the Queen”, “Outback Survivor”, Village Roadshow, 2000-2001

·    Assistant Manager and Night Auditor, South Molle Island Resort, 1999-2000

·    Deputy Manager, London School of Economics, UK, 1998-1999

·    Financial Manager, Club Méditerranée, France and various countries, 1982-1998

 

Professional Experience History

• Present Position ~  London School of Economics and Political Science (Residences Division)

Facilities Manager for three LSE Halls of Residence, comprising 1030 beds

·      Ensuring a customer-focused service is provided at all times.

·      Managing the maintenance service and ensuring residences are maintained to an agreed standard.

·      Line management responsibility for maintenance and bar staff and responsibility for their performance, annual appraisal, targets and ongoing professional development.

·      Liaison with cleaning and security contractors ensuring standards are met.

·      Assisting Service Manager in monitoring the standards of external agencies and contractors, the Health, Safety and Security of students as well as compliance with statutory regulations.

·      Working to defined targets and key performance indicators agreed by the Director of Residential Services

 

Deputy Manager, High Holborn Hall of Residence & Project Manager, Grosvenor House Studios, Northumberland House and Passfield Hall

·      Deputy to the Residential Manager & Duty Manager one week in three for out of work hours.

·        Supervisory responsibility for all Housekeeping, Laundry and Maintenance Services, including purchasing.

·        Assisting Manager in maintaining a high level of vacation income.

·         Controller for all Front Desk Income and providing administrative support and training to the Front Desk

·        Project Manager for a thre new Residences for the LSE situated in Drury Lane, Northumberland Avenue and Tavistock Square comprising 520 rooms or self contained studios, delivered on time

·        Post-implementation support through continuing liaison with the Construction Company, Landlord’s representatives and Sub-Contractors 

• Club Méditerranée ~ 1982 and 1998 (A leading worldwide all-inclusive holiday company, with Resorts in 30 countries, 1.9 million clients per year. Listed on the Paris and New York Stock Exchanges. Amongst the top ten Hotel chains in terms of bed numbers.)

Financial and Administrative Manager ~ Resorts

·        Primary responsibility for all Financial and Administrative duties involved with the general running of a top class resort, including budgeting, forecasting and monthly and annual reports.

·        Accounts payable and receivable, working with over 150 local, national and international suppliers. Bank reconciliation's. Overall control of the Wages Department with up to 200 resort employees.

·        Day to day supervision and control of the Resort accounts (Food & Beverage, Boutique and Tours). Periodic reviews in order to maximise revenues.

·        Control of the Front Desk (Reception, Room Allocations, Cashier, Transportation, Secretary and Nurses).

 

Financial and Budgetary Controller ~ Club Med Services (UK)Club Med Ireland

·         Personnel function - Wages, Social Security and National Insurance formalities, including provision of European Community Employment regulations, plus sickness and maternity pay.

·        Employee Training for a Personnel Company of seasonal employees for Club Med.

·        Co-ordination of travel and hotel arrangements for the employees, coming in from various countries and leaving for Club Med Resorts in Spain, Italy, Greece, Turkey, Israel and Mauritius.

 

 Financial and Budgetary Controller ~ Club Med Ireland

·        Overall management of a seasonal Club Med Hotel in Waterville, Co. Kerry, Eire.

·        Preparation of annual budgets.

·        Hiring of local staff & ordering of supplies and equipment pre-season.

·        Training and Supervisory role of Department Heads for the coming season.

·         Preparing end of season Financial Accounts, direct contact with outside auditors and the preparation of the reporting package for the Head Offices in London and Paris 

• London School of Economics 1998 - 1999

Deputy Manager, High Holborn Hall of Residence

·         Deputy to the Residential Manager & Duty Manager one week in three for out of work hours.

·         Supervisory responsibility for all Housekeeping, Laundry and Maintenance Services, including purchasing.

·         Assisting Manager in maintaining a high level of vacation income.

·         Controller for all Front Desk Income and providing administrative support and training to the Front Desk 

• Novotel Hotel Group (Accor) 2001-2002

Reservations Sales Agent

·     Reservations Centre of  a 4½ Star, 296 room, Island Resort, part of the International Accor Group 

• Cardcall & GOTalk Home Provisioning, Queensland, Australia. 2003-2004

Carrier Operations

·    Customer Service for a Pre-paid and Post-Paid Telephone Service Provider, Cardcall, Gotalk Home, Green Communications and XL Telecom, Liaison with Telstra (National carrier). 

 

Education

 

• Professional

·         National Certificate for Personal Licence Holders, 2006

·         Prince2 Registered Practitioner (Project Manager) 2005 

• Academic

·         B.A. (Bachelor of Arts) Honours Graduate , Liverpool University, United Kingdom 1976

·         DSW (Diploma of Social Work), Cardiff University, United Kingdom 1979

·         CQSW ( Certificate of Qualified Social Work), Cardiff University, United Kingdom 1979

·         Diplôme de Langue et de la Civilisation Française, Université de Lyon III, France 1980