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New Dispute Resolution System on GetAFreelancer.com

posted ‎‎Nov 25, 2008 3:23 AM‎‎ by Victor Leskovich



Good news from GetAFreelancer.com. Now it has own arbitration system. RentACoder.com also has good arbitration system. But also it has 15% fee. Possibly new arbitration system will create GetAFreelancer.com more attractive for freelancers. Will see...

Read full news below.
Finally it's ready!

We just implemented our new dispute resolution system on GetAFreelancer.com.
We believe this will be a great tool that will help users find a solution to
their disputes.

This is shortly how the new system works:

Round 1 - Automated Resolution

GetAFreelancer.com's automated resolution process allows the Parties to settle
disputes through the GetAFreelancer.com's Web Site software. The software compares
the Parties' offers and demands on a round-by-round basis. Each Party will have
3 opportunities to settle the dispute. If no Bids match after 3 rounds the software
will suggest a solution ("Auto-offer") based on the Parties Bids.

Round 2 - Submit Evidences and Arbitration Fee Estimates

The Parties have 7 days to submit/upload all the material ("Evidences") the Parties
want GetAFreelancer.com to consider if the dispute has to be resolved through Arbitration.
GetAFreelancer.com will show the estimated Arbitration Fee (GetAFreelancer.com charge 2% or
USD 10, whichever is greater, from Escrowed Funds for estimating the Arbitration Fee).
Within 3 days each Party must either (i) accept one of the opponents previously submitted Bids,
(ii) accept GetAFreelancer.com's Auto-offer, or (iii) agree to proceed to Arbitration.

Round 3 - Arbitration

GetAFreelancer.com shall serve as the arbitrator in a dispute between the Parties that have
elected to use the Escrow Service and requested that a dispute shall be addressed through
the Dispute Resolution Services. GetAFreelancer.com shall render its decision within 14 days
after the submission of a dispute to arbitration. During this time, the Parties are
encouraged to continue to negotiate an amicable settlement.

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