Clay Spinuzzi, University of Texas at Austin
clay.spinuzzi@utexas.edu
How do people use texts to communicate and solve problems in organizations - and how can we help them improve? In this class, you'll learn how to answer that question. You'll design and conduct a field study of an organization, watching actual people communicate and solve actual problems. You'll analyze the results, generating a model of how they communicate and where their solutions do and don't work. Finally, you'll design a text that will help them fix their problems.
These resources should help to support students in the process.
NOTE: This material is covered, with better instructions and examples, in my book Topsight. I'm retaining this site for legacy purposes.