 | I am writing to
give you some background on Claudia Walters and her abilities to help
practices map out successful strategies on all levels, from the new
patient experience to accounts receivable and far beyond. She took my
practice from 35K per month to more than 180K now. We hope to do 2
million this year. The principles she and I set down help us
to continue to thrive in a bad Michigan economy. We take no HMO's or
PPO's and continue to get 20 to 30 new patients each month with our
internal marketing and word of mouth.
Thanks to Claudia
we have a perio recall system that keeps three full time and two part
time hygienists busy. We employ a part-time hygiene recall coordinator
that spends 20 hours a week making phone calls to patients that are due
or over due. We have an extensive chain of command that begins with
our Front Desk Manager and her three front desk co-workers that do
everything according to our front desk manual put together from
Claudia's scripts and financial arrangement protocols. We do a daily
fifteen minute huddle that reviews our previous days work, today's goal
and patients, as well as the entire week ahead to make sure we are all
on the same page. We do a weekly meeting, every other is a team
meeting and then each department is arranged on alternating weeks so
every area is addressed every 5 weeks. Claudia was instrumental in
developing our present day blueprinting and color coding our
appointment book (now computer), so that we were better able to meet
our daily production goals just by plugging patients into our daily
blueprint. It makes for a much better day, week, and month when we
spread our needs over each day instead of the haphazard ways of the
past. She was able to help us implement a successful strategy for
payment options so that patients are able to choose one to four options
that allows them to afford and receive the care and treatment
recommended to them.
I could go on, but
I believe Claudia can take any practice and guide them to be more
efficient and organized from the front desk to everyday huddles.
Again, she has helped many and can do so for anyone willing to listen
and learn. |