Cristiano Alves Brazilian
Portuguese, English, Spanish speaking Sales Professional
Objective Background
Work
Authorization Education
Professional
Experience
Contact
Me Download my Resume Biography
TITLE Strategic Business Development, Channel Management, Inside
Sales, Alliance Manager, Field Sales
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OBJECTIVE
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Trilingual
(English, Portuguese, Spanish) sales professional with extensive background
in IT, seeking a career expansion into Global Sales, Field Sales, Channel
and/or Account Management that can best utilize my B2B strong business
development, consultative selling, and multilingual skills. I possess strong
work ethics and am results oriented with a "there's always a way"
attitude; creativity, flexibility, analytical, lightning fast thinking mind
with an impeccable commitment to excelling in every customer’s expectations.
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TARGET
JOB
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Desired Job Type:
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A stable
yet challenging strategic partnerships development and sales management
career
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Desired Status:
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Full
time
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Site Location:
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Onsite
or Telecommute
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Date of Availability:
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Currently open to opportunities
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Category:
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Information
Technology or other Industries
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Open to the possibility of other relocating
to other locations and limited national/international travel.
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WORK AUTHORIZATION
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As a
Brazilian-American Citizen I am authorized to live and work in the United
States and in Brazil, as well as travel worldwide.
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EDUCATION
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Making the
difference: how I stand out!
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Power to
Influence - The Sales Mastery Course, Anthony Robins & Associates
Basho Strategies
- Sales
Training Workshops - 2005
Anthony
Robbins Mastery University Graduate - 2004
Import/Export
Business - Cobb County Chamber of Commerce & University of Georgia Small
Business Development Center -1995
World Trade - Brainard L Mellinger - 1994 Promoting a Small Business -
Kennesaw College, GA - 1991
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Universidade
Santa Ursula in Rio de Janeiro, Brazil. Incomplete Law School coursework (48
credit hours accepted for transfer to Georgia State University - Atlanta,
GA).
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2/2000
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Certifications
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Folsom,
CA-US
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SSPA -
Service and Support Professionals Association certification
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Certified
by Intel Corporation on Intel Networking Hardware Solutions and Network
Management Applications
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Portuguese
- Born
in Rio de Janeiro, Brazil, I fluently speak, read, and write Portuguese.
Spanish - Speak and read
day-to-day Spanish.
French - I understand fairly
and speak French with limitations.
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BACKGROUND
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BUSINESS
ACUMEN
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Communication - This is my greatest strength. I'm a natural at
communicating. I speak clearly and persuasively in English and Portuguese,
both in positive and challenging situations, and to all audience levels. I am
very diplomatic in handling delicate situations.
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Change Management - My quick thinking helps me develop workable
implementation plans, building commitment and overcoming resistance in the
process. I possess the ability to influence the decision making process and
communicate ideas to all levels of managements and cross-functional teams.
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Adaptability - I easily adapt to the work environment, manage
competing demands, change approach or method to best fit the situation and am
able to deal with frequent changes, delays, or unexpected events
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Leadership - Peers sense my tactful personality. Co-workers quickly
develop trust in my strategic thinking, diplomacy, dependability, and logic
which in turn thrust me naturally into a leadership role.
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Ethics - I keep my commitments working ethically and upholding
organizational values.
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Strategic Thinking - I develop strategies to achieve organizational
goals with ease. I understand the organization's strengths and respect its
weaknesses. I can identify and analyze external threats and opportunities and
adapt strategy to changing conditions also with sharp, innovative,
quick-thinking solutions.
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Innovation - I posses a very original thinking process and dispose of
creativity to meet challenges with resourcefulness, presenting ideas and
information in a manner that gets others' attention.
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Attitude - The confidence I possess in my ability to overcome all
challenges is highly visible. I play with passion and optimism. I possess the
"can do", backed by a results oriented "'whatever it
takes" attitude.
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Motivation - I set and achieve challenging goals demonstrating
persistence until I overcome all obstacles. I constantly measure myself
against standards of excellence and am not afraid to take calculated risks to
accomplish goals.
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Business Acumen - I understand the business implications of
decisions.
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Cost Consciousness - I constantly scan the practices I am involved in
for possible alternative, innovative, cost effective ways to perform them.
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Written Communication - I write clearly and informatively.
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Customer Service - I respond promptly to customer needs, with strong
follow-through and consistent commitment.
TECHNICAL
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I am a savvy IT professional with extensive experience in
troubleshooting systems, software and hardware as well as applications. My
most recent employment focuses on B2B Data Security and Availability Software
Selling.
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Business Objects, salesforce.com, Pivotal, Remedy, Vantive, Clarify.
Intel).
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PROFESSIONAL EXPERIENCE
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Dates
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Company
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Position and Job Description
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Mar 2009
Nov 2009
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Security Solutions Sales Consultant Selling Verizon Cybertrust Security Solutions such as Professional
Security Services, Managed Security Services, Application Security Programs,
Compliance and Governance and Risk Management Services to small and mid-sized
US companies
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Jul 2005 Nov
2008
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Channel Inside Sales, Sr. Inside Sales Rep, Partner
Account Manager, Distributor Account Manager, Systems Engineer With the merger/acquisition of VERITAS Software by
Symantec Corporation in July 2005, I accumulated the duties of Channel Inside
Sales, Sr. Inside Sales, Partner Account Manager, Distributor Account Manager
and Systems Engineer for the New Information Availability Space (former
VERITAS Backup, Storage and Replication Exec) of Symantec, for the country of
Brazil. In my multi-dimensional role, I built alliance strategies with
Symantec partners and distributors as I interfaced and drove results at the
executive management levels within Symantec, its resellers, distributors and
clients. I was directly responsible for the company's Storage segment in that
country reaching a historic high at the end of 2005.
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Jan 2005
Jul 2005
Jul 2003 Jan 2005
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Sr. Inside Sales Rep Business-to-Business
Inside Sales in the information availability space selling VERITAS products
and services through a distribution channel in Brazil, handling all stages of
the sales cycle. Created new business working in a team sales model, teaming
with field sales, SE's, other sales specialists and Partners. Attended at
periodic sales, products, processes and strategies trainings. Sold to C-level
executives. Used consultative selling. Created and managed an effective
Territory and Daily Plan. Negotiate multi-product deals.
Technical Support Engineer Provided
Technical Support for enterprise level customers of the VERITAS NetBackup
Software. Daily duties included troubleshooting complex problems in complex
customer environments, working both in Brazilian Portuguese and English with
senior level Systems Engineers and Storage Backup Architects in Brazil and in
the US.
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Apr 2002
Jul 2003
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Due to a loss in my family in Rio de Janeiro, Brazil and to personal
illness, I was out of commission during this time.
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Due to a loss in my family in Rio de Janeiro, Brazil
and to personal illness, I was out of commission during this time.
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Nov 2000
Apr 2002
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Technical Linguistic - QA Localization Engineer Brazilian Portuguese Quality Assurance
Localization Engineer translating software GUIs, code, training manuals from
English to Brazilian Portuguese and participating in QA Testing and Reporting
of functional and cultural applicability while interacting directly with
clients through the development cycle.
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Jan 1999
Jul 2000
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Latin America Technical Support Engineer Technical Support
in Brazilian Portuguese to systems integrators and engineers of the Intel
distributors and resellers channel in Brazil, with technical and proprietary
expertise of high-end Intel Technology from networking, server and desktop
motherboards and micro-processors.
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Apr 1998
Dec 1998
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Latin America Technical Support Specialist At the Atlanta Business Center of
Hewlett Packard Company, I provided Technical Support for Latin American and
Canadian HP divisions. Having undergone extensive training on HP’s
proprietary applications, I supported HP employees in Brazilian Portuguese,
Spanish and English on a variety of infrastructure issues.
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Feb 1998
Apr 1998
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LAN Administrator Working on NT Servers, MS Exchange Server, RAS Server, MS
Office and proprietary applications, I analyzed, planned and implemented
solutions to problem areas, servicing and supporting end-users, data backup
solutions, networking hardware and applications to Human Interface Technology
Center Technology Developers, ensuring Network health and reliability.
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May 1997
Feb 1998
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MS Exchange/NT LAN Administrator NT LAN and MS-Exchange E-mail Administrator on NT Server
platforms operating on a multi-domain structure, supporting approximately
3,000 Lucent Technologies employees nationwide as part of an IBM Global
Services Systems Administration project team. Participated in the migration
of MS-Mail to MS-Exchange Mail. Heavy daily support and troubleshooting of
MS-Exchange 4.0/5.0, NT Server 3.51/4.0, NT Workstation 3.51/4.0, Windows 95,
Windows 3.x
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Mar 1997
May 1997
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ALT COMMUNICATIONS, INC.
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Computer Telephony Integration Support Provided Technical Support to the
Integration Solutions of Computer Telephony with Microsoft Operating Systems
in Toshiba and other telephone systems.
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Jan 1997
Mar 1997
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Integration Services Consultant Worked with a team of client solution
integrators on assembling and configuring servers, workstations and laptops
to order and installing and configuring operating systems and applications
and hardware. Also delivered and provided on-site support of products.
Participated in the build and integration of over 500 laptops setup for
large corporation.
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Oct 1996
Jan 1997
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Migration Specialist Participated in the rollout planning and execution of the
entire company's workstations and laptops OS migration, custom delivering new
and upgraded hardware and software applications.
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Jul 1996
Aug 1996
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Entry Level 4GL/SQL Attempted to enter the Informix SQL and 4 GL
development world to find out at the end it was not for me.
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Feb 1996
May 1996
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Bilingual Technical Trainer Bilingual Technical support for the Unisys rollout of
Western Union terminals across the US. Invested 1+ hours in each phone
training session of Western Union Point Of Sales clients on Unisys.
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Dec 1995
Feb 1996
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Quality Assurance Assistant Primary
function was to assist in the preparation of documentation for the tri-annual
NCQA survey of the company's medical ethics. In that function I transcribed
and edited Quality Terminology translating into presentable documentation
while focusing on the use of Microsoft applications for the logging and
documenting of subcommittee meetings minutes.
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Mar 1995
Dec 1995
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Administrative Support
End user support Microsoft Operating Systems and applications.
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Feb 1995
May 1995
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Multilingual Customer Support Phone support for Sprint™ calling cards customers in both
English and Spanish.
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Dec 1994
Feb 1995
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Helpdesk Technician Tier i support and dispatch of field support engineers for
onsite support of Digital Equipment Corporation's systems.
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Apr 1994
Nov 1994
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Database Developer Developed a Borland Paradox database to log applications
submitted for insurance underwriting consideration. The turn-around time for
quoted applications was considerably reduced as a result of my work.
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Jan 1993
Oct 1994
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BRAZIL
INTERNATIONAL
DEVELOPMENT, INC.
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Co-Founder and VP of Sales The company’s mission was to provide emerging computer
technologies and applications training in Brazilian Portuguese to Atlanta
based bilingual professionals and companies. As one of four founding
partners, my role as a VP of Sales was to design and successfully generate
strategic incursion in specific market segments through press releases,
conferences and other media while seeking and developing partnerships with
sponsors.
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Jan 1993
Mar 1994
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UPC Bar Code Specialist Qualified technical issues in the POS scanning of products
and worked directly with Home Depot vendors to develop resolutions to those.
Documented pertinent issues and tracked its resolutions on a Borland Paradox
database.
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Updated Wednesday, January 13, 2010 11:39 AM EST
 
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