Employee Job Description 

Position: South Coast Network Service Manager   

Reports to:  Community Impact Coordinator 

Purpose of Position: 

Facilitate, coordinate, and manage all activities needed to develop and sustain a regional network.  Assure compliance with grant requirements including effective management of resources, and assistance with design, development, implementation, and evaluation of program initiatives.  Establish and maintain relationships with funders, partner agencies, and other stakeholders.  Identify and coordinate the use of existing community resources and be a catalyst for the creation of additional housing and financial resources to assist in accomplishing the goals of the South Coast Regional Network, ICHH, and DHCD. 

Primary Responsibilities:

• Interact with all housing programs including Emergency Shelter Grant Programs, Supportive Housing Programs (transitional and permanent), Shelter Plus Care Programs, Community Development Offices and Homeless Prevention and Rapid Re-housing Programs throughout the South Coast Region in order to maximize the necessary resources for individuals and families.
• Interact and communicate with all ICHH Regions in Massachusetts.
• Convene and schedule Leadership Council Meetings, South Coast Regional Network Sub-Committee meetings, and develop agendas
• Serve as a liaison between the Leadership Council, and all South Coast Regional Network Sub-Committees to ensure communication and coordination of efforts, and that minutes are recorded and shared.
• Develop and implement policies and procedures for data collection and data sharing by and among the entire South Coast Regional Network consistent with state and federal laws and guidelines protecting participant privacy and confidentiality
• Ensure that data collection and management system is compliant with HUD and State HMIS requirements.
• Oversee Sub-Grantee contracts including data collection and evaluation; review and monitor budget
• Work with Sub-Grantees to implement data collection, data management and evaluation measures and tools
• Develop measurable outcomes for the South Coast Regional Network, collect and analyze local and regional data, measure progress, report to local COC’s as well as the South Coast Regional Network
• Grant  writing to secure additional funding sources to sustain the regional networks efforts
• Attend Peer Learning Sessions and ICHH Coordinators Meeting
• Develop and implement a public awareness campaign in the South Coast Region
• Provide daily support functions, such as correspondence, general research, receiving and responding to inquiries, maintaining all files, updating and maintaining website, blog, and bed inventory regularly
• Additional duties as required

Qualifications:

• Bachelor’s Degree required, Master’s Degree preferred.
• Five (5) years experience in housing, homeless, human services or non-profit program administration.
• Working knowledge of subsidized housing programs, homelessness, and homeless prevention programs.
• Demonstrated leadership skills and proven ability to motivate, organize and convene people and groups.
• Experience with data collection and program evaluation.
• Works as part of a team as well as individually
• Reliable transportation necessary, valid drivers license, travel required
• Cell phone required
• Strong interpersonal and organizational skills.
• Excellent verbal and written communication skills.
• Knowledge of HMIS regulations as set by HUD and DHCD
• Experience in grant writing
• Strong technological and computer database knowledge required, including:
• Database Management
• Website Management
• Proficiency in Microsoft Word and Excel, and SHORE (Statewide Homeless Operations Research Environment)