Kevin A. Clover

507 Brazeau Avenue, Oconto, WI 54153

Email: cloverka [AT] gmail.com

 

Objective

Support the Company’s windows server and communications infrastructure.

Education (Note: All college course work completed as a part-time night student from 1983 to 1990.)

-  Bachelors of Arts, Business Management, North Central College, September, 1990

-  Associate in Arts with Honors, Business Management, College of DuPage, June 1987

 

Technologies Used:

Management -            Asset Management; Budgets/ Cost Controls; Company Computer Policy Compliance Review; Employee Training/ Coaching; LAN Administration; Maintenance Contracts; Manage PC Support/ LAN Technician, Consultants and Vendors; Prepare RFPs; Project Leader/ Management; Recruiting/Hiring; Software License Management; Systems Engineer/ Security

 

Operating Systems -   Server- Microsoft Windows - NT 3.51, 4.0, 2000, 2003, 2008; Client- Microsoft DOS 3.x – 6.x; Windows 3.x, 95, 98, Me, NT 3.51, NT 4.0, 2000, XP, 7

 

Server Hardware -      Dell PowerEdge; Hewlett Packard DL, E, LC, LH, LX, TC series; 42U Rack enclosures; Arbiter Systems Satellite Controlled Clock; Create documentation for maintenance and disaster recovery; ILO; installation of hard drives, memory, NICs, SCSI Adapters; 2nd CPU, 2nd power supply, mother board; Performance monitor and documented tuning; RAID 1 and 5 – SCSI Hardware controller and Software

 

Server Software -       New and Upgrades; Antivirus - Computer Associates and Symantec; Backup software - BackUp Exec with Open File Option, Intelligent Disaster Recovery Option, Exchange Agent, SQL Server Agent, Retrospect Remote; Email / Scheduling- Microsoft Exchange Server, CE Software QuickMail, Meeting Maker; Imaging Software - Ghost; Monitoring – KS-Soft Host Monitoring; Time - NTP

 

Disaster Recovery -    Tape Backup- HP DAT, DLT and LTO drives; Uninterruptible Power Supply for Servers, CAD Stations, Phone Systems and Network Devices

 

Data Network -           Circuits- POTS and T-1 (Frame Relay); Remote Access Server- Shiva LAN Rover/4E; Router- Cisco 175x and 1760; Switch- Hewlett Packard ProCurve, Nortel Baystack; Wireless- Cirronet CR-SEHX and CR-SHE (frequency hopping spread spectrum); IO Corp 5794ip Twinax Controller (Ethernet to Twinax); Media- Twisted Pair Copper (10BaseT UTP CAT 3, 5, 6); Coax (10Base2 Thinnet); Twin-ax (Coax and Twisted Pair with Balun); Fiber (62.5 Multi Mode); Media Converters – Copper RJ45 to Fiber ST (Round Bayonet) or SC (Square Push Pull) ; NIC – ISA, PCI, Nubus and built-in; NLynx 3XTwin; Hewlett Packard JetDirect; IO PrintBox; Protocols and Others - LocalTalk, EtherTalk, AppleShare, MacTCP, Ethernet, DEC Pathworks – DECnet (DOS and Macintosh), NetBIOS, NFS, TCP/IP, DHCP, WINS, DNS, Twinax Star Panel, Patch Panel, 66/ 110 block punch down, Tone Generator, Wire Map; Pull new cables (copper or fiber) and terminate RJ45 TIA 568B connectors; Troubleshoot Data Network – DEMARC, Router, Switch, Hub, Cabling, Patch Panel(s), Wall Jack to Computer

 

Voice Network -          Circuits – POTS, DID Trunks, T-1 – Least Cost Routing; Phone Systems- Nortel Norstar 8x24 and 0x32 with Voice Mail, Avaya IP Office 3.0 with Voice Mail Pro and Automatic Call Distribution; Video Conference- Sony PCB-500 with Polycom Sound Station Premier (ISDN); Maintain Phone System Programming configuration; Sprint/ MCI Managed Network Services (24x7); Troubleshoot Voice Network – DEMARC, Smart Card, Phone System, Patch Panel(s), Wall Jack to Phone Set.

 

Client Hardware -        Desktop, Workstation and Laptop - Compaq; Dell; Gateway; IBM; Micron; Panasonic; Toshiba; White Box; Apple

 

Client Software -         New / Upgrade installations; Antivirus Computer Associates, Symantec; CAD AutoCAD, AutoCAD LT, VoloView, SigmaNest; File Compression PKZip, StuffIt, WinZip; Imaging Ghost; Maintenance Management DataStream – MP2; Office Productivity FileMaker Pro, Lotus 123, Microsoft- Office 4.2 – 2010, Internet Explorer, Project, Visio, QuickBooks, Quattro, Word Perfect (DOS, Windows, SunOS); Remote Access pcAnywhere, RDP, VNC; Terminal Emulation Andrews Corporation / NLynx/5251, Elite, ES32, IBM Personal Communications and Client Access Express, I-O Corporation IO8251, Nortel Contivity VPN, WRQ Products Reflection Suite for X

 

Independent Contractor

January 2008 to present

- Look for Full time employment.

- Support various clients - Data recovery, Establish maintenance procedures, Communications troubleshoot and Systems design

Technologies used: Windows Server 2003/ 2008; Windows XP/ 7; and networking

 

The Proven Method

Contracted to Getronics / British Petroleum (BP) Naperville, IL

October 2007 to December 2007 (Projects expired December 2007)

Company Job Title: Systems Engineer

- Server(s) support and monitoring 24 x 7 (in BP Data Center)

Technologies used: Windows Server 2003, Rack Mounted HP Proliant DL 380 G4, Remote access (RDP), Ghost, NTP and Arbiter System Satellite Controlled Clocks, KS-Soft Host Monitoring; HP Integrated Lights-Out

 

Sabbatical January 2006 to September 2007

- Move elderly parents into assisted living facility

- Go back to school to update computer education Microsoft MCSE and Cisco CCNA products

MicroTrain - Lombard, IL - Certifications Achieved:

   Microsoft Certified Systems Engineer on Microsoft Windows Server – 2003. (December, 2006)

   Microsoft Certified Systems Administrator: Messaging on Microsoft Windows Server - 2003

   Microsoft Certified Systems Administrator on Microsoft Windows Server – 2003

   Microsoft Certified Professional (passed 70-270 Windows XP Professional)

 

Great Dane Limited Partnership/ Great Dane Trailers - Chicago, IL. (Trailer Manufacturer)

January 1997 to January 2006

MIS Department - Company Job Title: PC Support / LAN Administrator

Job Function

-  Provided hands-on Systems Engineering, Network Administration and Security for the servers, personal computers and communications (voice and data – LAN and WAN) to the Corporate Headquarter/ Division office (Chicago, IL), Six Manufacturing Plants (Kewanee, IL; Greenville, MS; Danville, PA; Terre Haute, IN; Jonesboro, AR; Huntsville, TN) and Two Remote Sales locations (Atlanta, GA; Monmouth, IL) – 300 users between three shifts. Computer Assets – 12- Windows servers, 210- desktop computers, 28- laptops, 63- laser printers, 73- desktop printers – company email system, internet access, 100 Mb LANs at each location and 7- WANs (T-1 Frame Relay).

-  Systems Engineer – Gather requirements, engineered, procured, built and configured Windows Servers (NT 3.51, 4.0, 2000, 2003) for user authentication, file server, email server, application server, and security, using Hewlett Packard and Dell servers. Engineered, procured and configured client PCs (Windows 9.x; NT 3.51, 4.0, 2000, XP)

-  Telecommunications - Manage the installation of Phone Systems (Nortel and Avaya), Perform day to day maintenance (Moves, Adds, Changes), Order new circuits (Voice and Data), Troubleshoot circuit outage, work with Telco to resolve outage, traffic analysis and review monthly Telco bills.

-  Documentation - Prepared technical specification and procedures for computer hardware, software and communication systems.

-  Budget/ Cost Controls – Managed annual IT budget consisting of $418,000 plus Special Projects, $387,500; Asset Management; Software Licensing; Purchasing agent; Monthly review of invoices; Prepared RFPs.

-  Produced custom Sales presentation with VP and provided technical support for Sales eBidding.

-  Employee Training/ Coaching - Provided one-on-one and group user training. Examples – email and phone system, new employees from acquired plants and COO/ President and CFO on laptop.

-  Recruit/ Hired/ Managed one PC Support/LAN Technician.

Special Projects (as assigned)

-  Built new servers as part of new plant startups (see below plant startups)

-  Built Microsoft Exchange servers for the Division office and plants - hub and spoke configuration. Provided communication within the company and outside customers and vendors.

-  Built Windows NT 3.51 file server (Division’s first server). Implemented user authentication, secure data storage and structured backups. The disappearing file(s) problem was eliminated.

 

Communications (Telecommunications/ Data Network)

-  Project manager for installation of Nortel 0X32 phone system at the new Huntsville, TN plant. Cost saving of $20,000 by re-using existing Chicago, IL phone system.

-  Project manager to upgrade the Chicago, IL office’s Nortel 0x32 Phone System to Avaya IP Office 3.0 Phone System with Voicemail Pro, Digital and IP phones. 52 Extensions. Hardware, Network Upgrades, Training and Programming – Total project $86,000.

-  Project manager for the Terre Haute, IN new Avaya IP Office Phone System with Voicemail Pro and Automatic Call Distribution (parts distribution office). 110 Extensions. Hardware, Training and Programming – Total project $83,000.

-  Provided technical network support for AS400 upgrade and consolidation between the two division offices, nine manufacturing plants and twenty eight sales branches.

-  Project leader for implementation of WAN T1 frame relay between Division office and plants. Increased communication speed, reliability and provide remote access troubleshooting to plants.

-  Project manager for installation of new LAN (CAT 6 wiring) and electronics at the Chicago, IL office and Kewanee, IL manufacturing plant. Total project $105,000. Provided a reliable network.

-  Project manager to upgrade the Greenville, MS plant’s phone system to Nortel 0x32 and installed a new network (voice and data cables). 41 Extensions. Hardware, Training and Programming, – Total project $22,000. Voicemail and system upgrades were added five years later- $5,000.

-  Project leader to upgrade the Nortel 8x24 phone system to Nortel 0x32 (and voicemail) with least cost routing (over T-1). Cost savings of $15,000 by re-using existing phones.

-  Built Sony PC video conferencing system for Division Headquarters – Chicago, IL. and Savannah, GA. Cost savings from airplane trips between division headquarters – Total Project $12,000.

-  Installation of Shiva Remote Access network Dial-In service. This reduced 1Mb file transfer time from 40 minutes to 8 minutes. Later, this also served as backup for T-1 circuit outage.

 

Plant Startups

-  Project manager to integrate new plant Huntsville, TN (idle), 320,000 Sq Ft, into the company’s computer and communications infrastructure. This included locating and qualifying local vendors; testing existing LAN (copper and fiber); removal of old wiring; installation of new wiring, switches (HP ProCurve 2524), router (Cisco 1760) and fiber electronics; built a Windows server for local authentication, file services, e-mail and backups; built 20 new desktop computers for 20 users; installation of Nortel 0x32 phone system with voicemail (from Chicago, IL office) 38 extensions; installation of new paging system; and provided user training. The startup budget was $218,500. Completed the startup within time frame for $123,000. Cost savings of $95,500 by using local workers versus paying for workers travel and hotel.

-  Project manager to integrate new plant Jonesboro, AR (idle), 224,000 Sq Ft, into the company’s computer and communications infrastructure. This included locating and qualifying local vendors; testing the LAN (copper and fiber); installing router (Cisco 1750); built a Windows server for local authentication, file services, e-mail and backups; rebuilt 20 existing desktop computers for 24 users; test existing phone and paging systems; and provided user training. The startup budget was $75,000. Completed the startup within time frame for $48,000. Cost savings of $27,000, by rebuilding and upgrading existing equipment.

-  Project leader to integrate new plant Danville, PA (active), 162,000 Sq Ft, into the company’s computer and communications infrastructure. This included testing the LAN (copper and fiber), phone system, paging system, reconfiguring the existing servers and 26 desktop computers (28 users), and provided user training. There was no manufacturing downtime. The startup budget was $50,000. Completed startup within time frame for $31,000 – cost savings of $19,000 by testing and upgrading existing equipment.

 

Fermi National Accelerator Laboratory (Fermilab)-Batavia, IL.  (High Energy Physics Research)

1982 to 1996

Facilities Engineering Services Section

Company Job Title: Computer Professional 1991 to 1996

Provide hands-on PC Support, LAN Administration and Training to the Engineering, Facilities Maintenance, Administrative, and Safety Groups.

-  Microcomputer Administration (150 Computers) -- requisitioned, built, configured, backup, troubleshoot and repair of the Engineering CAD computers (DOS and Windows) and the Administrative computers (Macintosh). Note: The Engineering office moved from manual drafting to Computer Aided Design (CAD). The Administrative personnel moved from a typewriter and or mainframe systems, to Apple Macintosh system.

-  Upgraded 33 Engineering CAD stations from DOS to Windows NT 3.51 and AutoCAD.

 

Company Job Title: Clerk III  1982 to 1991

Function: Computer Support (1986 – 1991) – In addition to responsibilities below, I administrated Macintosh Email, Backups and Meeting scheduling client/ server system.

Function: Clerk (1982-1986) - Support internal Architectural/ Civil Engineering department. Requisitioned, built and configured desktop computers for Engineering CAD (DOS) and Office Administration (Apple Macintosh). Made blue prints; managed contracts - blue printing and engineering photo work; ordered office supplies; assembled drafting tables and various tasks as assigned.

 

Professional Training/ Development

- Microsoft Certified Systems Engineer 2003

- Fiber Optic Fundamentals Training, LAN Cabling Workshop Training – Anixter Technology

- Microsoft Exchange Server Training – Intercompany

- Phone System Troubleshooting Training – Telecommunication Management Inc