WHO
Staff member

WHAT
1. If immediate assistance is needed, call 911. Never offer to drive the patron anywhere for medical assistance.

2. Stay with the person and tell him that assistance is on the  way.

3. Do not provide medical aid (CPR, etc.) unless properly trained in appropriate techniques.

4. Do not move the person but try to make him as comfortable as possible.

5. BLOODBORNE PATHOGEN-If body fluids are present (blood, urine, saliva), wear latex gloves when touching the person. Be careful. If a band-aid needs to be used, give it to the individual and have him place it on the injury himself. A parent may do this for a child.

6. Clear the area of bystanders. Recruit other staff members to help if needed.

7. Remove any obstacles in the path of the Emergency Response Service.

8. Contact Supervisor and Director.

9. Get the details of the accident, injury, or illness (person’s name and address but do not search his pockets, purse, etc.). Also get names and addresses of any witnesses. Complete an Accident/Injury/Illness Report Form.

10.Information on the report form must be factual. Any liability issue will be referred to the Library Director and library’s attorney.