http://www.dslreports.com/shownews/Time-Warner-Backs-Off-Metered-Billing-101948 Time Warner Backs Off Metered Billing Consumers: 1 Time Warner Cable: 0 03:53PM Thursday Apr 16 2009 by Karl Bode tags: business · bandwidth · cable · caps · Time Warner Cable According to local Rochester, NY ABC affiliate WHAM,
Senator Chuck Schumer spoke in Rochester today. While it was simply
expected he'd be speaking out against Time Warner Cable's metered
billing trial, the Senator announced that he'd spoken with the carrier,
and that Time Warner Cable would be backing away from caps and overages
in response to unprecedented consumer outrage in trial markets. Schumer's appearance in Rochester was coordinated by Stop The Cap.com, a blog created by Broadband Reports user Phillip Dampier Update 1: Indications are Time Warner Cable is backing away from the plan in all markets. "In the face of enormous community opposition and at Schumer’s urging, Time Warner will shelve the plan for all of their test markets," Schumer has stated in a prepared statement to be released shortly. Time Warner Cable is expected to issue an announcement sometime this afternoon. Update 2: Time Warner Cable has confirmed the move and issued an official statement here, though the wording continues to use the same kind of disingenuous language that helped put the company squarely in the middle of a public relations quagmire to begin with. According to Time Warner Cable, the company is stopping the trial because "there is a great deal of misunderstanding" concerning their metered billing trials, and the carrier wants to focus on the "customer education process." Says company CEO Glenn Britt: According to the statement, Time Warner Cable will still be doling out usage meters to all customers. It's pretty clear from the language used that their effort to dramatically reshape broadband billing is far from over, and when it resurfaces, it will be with a better public relations campaign and a lot of selective data. However, what's also pretty clear that the Internet gives consumers the collective power to shape company policy for the better. |