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Total Quality Management (TQM)

We at Six Sigma Consultants specialise in introducing and deploying Total Quality Management (TQM) in businesses seeking to improve the quality of their products and services, aiding them to achieve ISO-9000 standards. Our primary deployment strategy is a 3-day training program run by experts in TQM and ISO-9000 standards. After the participating in our training program your staff will have all the knowledge they need to improve the quality of your products and your customers satisfaction.

Total Quality Management: Overview

TQM concept
The history of TQM
TQM compared to ISO 9001
TQM as a foundation
Ten steps to TQM
Principles of TQM
Processes must be managed and improved
Key to quality
Planning a change
TQM process improvement and problem solving sequence

Quality

Definition of quality
Six sigma
Poisson distribution
Cp and Cpk as measures of quality
Relationship between quality and reliability
Impact of quality on cycle time and cost

Quality Tools

Analytical tools
Normative tools

Classes

Case Study

Resourses

Websites
Books
Papers
Organisations
ISO Information

BBS

- Sharing your knowledge

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