The CCPN developers are always on hand to provide support and assistance with installing and using CCPN software to non-profit institutions and collaborating partners. However, many issues may already have been covered so before you ask for help, it might be worth searching this wiki and the archives of the support list for a quick solution. The mailing list provides quick responses and more people are able to respond to your query than the authors alone. Also, your issue may have already been discussed and is thus available in the mailing list archives. Make sure that any issue is not resolvable by upgrading to the latest version of the software, and that you have all updates and patches installed for that version. Within CcpNmr Analysis, updates (both minor and major) can be readily installed via the Project menu. Note that patches sometimes appear on a daily basis. Only the latest software version is actively supported, but old CCPN data files are supported. Be aware of any errors that appear on the command line, even if they occurred some time before you noticed anything was wrong. If you are not sure whether something is a bug, you can always ask and we will be happy to respond. We would like to encourage:
Things that generally don't help, and may well hinder responses include:
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