End of season 02 - 40th Episode
That's coincidentally about 2 years ago that I've quit my Call-Centre job
Never been happier

Have a nice day .... and if you're on the phone - remember it's your choice, you can always give a resignation letter.

A little update to inform readers that at sites.google.com/site/callcentregrinder/ is posted under a new Design the full Season 01 - there's no journal, no dark background, it's visually more attractive (Hopefully) and use a "smart" map to navigate through the episodes.

Feedback appreciated on the facebook page

In Call-Centres, there's always one particular agent that surpasses everybody - managers likes them, because they can be used as example for the rest of the team.
But always keep in mind the dialog between Roy Batty and Tyrell in the Blade Runner movie  (based on a Philip K. Dick's novel) :


Samurais, maestros, champions won't last long and will inevitably be burned out!
That's the Call-Centre's Universal Laws.

Needless to say that Greg will take the chair anyway, an agent like Greg doesn't pay respect to "champions" because he knows they just make his average day harder.

Pete Munoz is still on the road with his faithful bike.
After he left abruptly at the end of a phone conversation (see episode 020) to deliver a Fax to the always irate customer (Mr Randall)>
He has tried to join the “Helpdesk Angels” - by running a few ritual tests (like impersonating Elvis).

During a meeting, wearing the disapproval goggles can save you from dying of boredom - but it won't prevent the others to hear you snoring
Bob had to learn that the hard way.

Here's Greg offering a little trick - this follow his last trouble with drinking too much tea during the day
Greg has a problem with the air conditioning, because of that he's constantly wearing hot clothes - therefor he has to hydrate a lot more.
Anyway, his little trick won't work if the calls are monitored, and could put Greg in a very tight spot during the next review.
But while he hasn't be caught ...

There was Barbara's little trick a while ago, there is going to be more (can't wait for Bob's bag of tricks)

New Episode (in color) ; it's a revivification of the Episode 001 - but with a twist, because the Boss is played by the irreverencious Bob Prezkovic
The idea behind this strip is : "Doesn't matter who is the boss, the position assumes that he has to play the bad guy"
But no worry : This isn't a real change in the comics hierarchy, it's just Jim Bishop having a bad dream in technicolor!

Vade Retro Escalation