While we do everything in our power to deliver the best possible cable television picture to your home, occasionally you may experience a reception problem. In some cases, this may be a problem that you can fix yourself in just a few minutes. Here are some quick and easy steps toward troubleshooting picture problems.
Quick Fix #1
 Quick Fix #2
 Quick Fix #3
 TROUBLESHOOTING CABLE TV PROBLEMSHow do I hook up my TV? Some TV and VCRs have many of the same buttons as mentioned above located somewhere on the front of the unit. Unfortunately, many new TV and VCRs require a remote control to access many of the programming and set-up functions. You can try a universal remote sold at many electronics stores, but usually a universal remote will only provide limited functions such as changing channels and adjusting volume. What channels can I get? See the Cable TV page. Premium channels like HBO, Showtime, Cinemax, Starz, etc can be purchased separately. A digital receiver is needed to view these channels. I have "snow" on all my channels. What should I do? Check to see if your neighbor has a good signal. If so, maybe your connecting cable is bad. The center pin in your coax cable is very important. If it is too short, it won't make a good connection and you'll see snow in the picture. If it is bent or broken off, it won't make a connection at all. You'll either see snow or a "blue" screen, depending on your TV. If you have a VCR, check the menu and select CATV. Then select "auto program" to scan for channels. Put your TV on channel 3 (or 4) depending on the switch in the back of the VCR. Got video? If not, try playing a VHS tape. No luck? Skip the VCR and try connecting the cable outlet directly into the TV. Make sure your TV is set up for cable (select CABLE or CATV on the TV menu). Got video? If yes, tune your TV to channel 3 and reconnect the VCR. Read the answer to "How do I make my TV or VCR cable ready?" . My cable has stopped working. What should I do? First, check to see if your neighbor's cable is working. If not, there might be a temporary outage. If everyone else has a good cable signal, except you, then check coaxial cable to make sure that it is still connected to the outlet box and the TV/VCR. Look for any breaks or kinks in the cable as a result of being stepped on, closed in a door, or placed under heavy furniture |  Video FAQ
1. No Picture / Snowy Picture on All Channels Are all televisions in the home having the same problem? a) YES - The problem may be related to equipment or wiring in the home or a system wide cable outage. 1) Check channel 15 for outage-related information. 2) Check neighbors to see if they are having same problem 3) Check all circuit breakers. Make sure network distribution box is getting electrical power. Note: All amplified video splitters need to have electrical power to function correctly.
4) Notify GateHouse Customer Service b) NO - The problem may be related to equipment or wiring connections within your home.
 Picture of bent pin 3) If using a digital receiver or VCR attached to the television set make sure all equipment is set to the proper channel (channels 3 or 4) and/or mode (Video 1, 2, Antenna 1, 2, etc.). If necessary, bypass the receiver and VCR to see if the service is working properly. If service is working properly, then isolate the problem between the attached equipment.
4) If the digital receiver is not working then refer the call to GateHouse Customer Service for action.
2. No Picture on One Channel Are all televisions in the home having the same problem? a) YES - The problem may be related to a system wide cable outage. 1) Check channel 15 for outage-related information2) Notify GateHouse Customer Service b) NO - If the customer has a digital receiver or VCR attached to the television set make sure all equipment is set to the proper channels (channel 3 or 4) and modes. If necessary, bypass the receiver and VCR to see if the service is working properly. If service is working properly, then isolate the problem between the attached equipment. If the digital receiver is not working then refer the call to GHN for action. 3. Distorted Picture on All Channels Are all televisions in the home having the same problem? a) YES - The problem may be related to equipment (i.e. amplified video splitter) or wiring in the home or a system-wide cable outage. 1) Check channel 15 for outage-related information 2) Check coaxial cable. Replace if necessary. The center pin in your coax cable is very important. If it is too short, it won't make a good connection and you'll see snow in the picture. If it is bent or broken off, it won't make a connection at all. You'll either see snow or a "blue" screen, depending on your TV. 3) Check all circuit breakers. Make sure network distribution box is getting electrical power. Note: All amplified video splitters need to have electrical power to function correctly. 4) Notify GateHouse Customer Service b) NO - The problem may be related to equipment or wiring inside the home. 1) Check coaxial cable. Replace if necessary. The center pin in your coax cable is very important. If it is too short, it won't make a good connection and you'll see snow in the picture. If it is bent or broken off, it won't make a connection at all. You'll either see snow or a "blue" screen, depending on your TV. 2) If using a digital receiver or VCR attached to the television set make sure all equipment is set to the proper channel (channels 3 or 4) and/or mode (Video 1, 2, Antenna 1, 2, etc.). If necessary, bypass the receiver and VCR to see if the service is working properly. If service is working properly, then isolate the problem between the attached equipment. 4. Television is Skipping Channels Are all televisions in the home having the same problem? a) YES - the problem may be related to equipment b) NO - The problem is usually associated with the auto-programming feature, which is usually available through the televisions Menu function. Pick the CABLE TV option and AUTOPROGRAM the television. See your television manufacturer's documentation for more information.
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