HFC System (Cable Modem) (Braemar Support Website)

HFC System (Cable Modem)

HFC Customer Premise (No Router)

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HFC Customer Premise (With Router)

Standard Cable Modem Installation

(via Ethernet cable)

Verify that the cable modem is disconnected from the power source and computer is turned off.
Verify MAC address of computer and/or router by calling Customer Service. Please note: all computer and router MAC addresses need to be entered by Customer Service in order to connect to the network.
Connect one end of the coaxial cable to the wall outlet. Please note: some homes are equipped with dual coaxial wall outlets. One is designated for GateHouse cable and the other for DBS Satellite (Directv, Dishnet). See Network Distribution Unit wiring diagram.
Connect the other end of the coaxial cable to the cable modem.
Plug the cable modem power adapter into a wall outlet.
Wait up to 10 minutes for the cable modem to synch or lock with the GateHouse network. If it does not lock, power off the cable modem, count for 10 seconds, and power on cable modem. This is also called a reboot. If the problem continues contact Customer Service.
Connect one end of the Ethernet cable to the back of the modem.
Connect the other end of the Ethernet cable to the back of the computer (or router).
Turn on the computer.
Check the modem lights for proper status. Most modem lights operate similarly. Some blink at start-up, then become steady, except for the “activity” light, which may blink continuously. If modem lights do not come on, turn off the computer, unplug the modem, wait 30 seconds, plug the modem back in, then restart the computer.