bpailthorpe

Benjamin John Pailthorpe
Curriculum Vitae

Covering Letter

I am currently looking for vacancies in the retail and leisure industries. I have two-and-a-half years experience working in pubs, my roles ranging from bartender to Team Leader and Trainee Manager. I also have experience as a Team Leader in a clothing retail environment.

My strengths are, man management, customer services, advertising, POS and utilising computer software.

I enjoy working with people, im very sociable and strive to provide the highest levels of customer service. I also make a point of trying to instill a similar feeling into my co-workers. I find that by looking after your staff, they tend to look after your business so I attempt to be there for my staff whenever they need to chat about problems or ask for help.

I enjoy creating eye-catching POS displays that lead to increased sales of focused products as well as upselling focus products to my customers.

I am used to working in a target driven environment with emphasis put on maintaining high customer service standards, cleanliness policies that meet EHO and risk assesment targets whilst remaining tight on the expenditure of budgeted staff hours.

I currently work in a large pub/restaurant in the heart of London's financial district. Catering for an increasingly demanding clientelle who want good value and fantastic service. The building is a converted banking hall and as such is a large venue for private functions and corporate bookings aswell as usual day-to-day trading. We have a capacity for 800 customers including our mezzanine level.

I am looking for a new positon because the anti-social hours that are associated with my current job are impacting on my social and home life. I also would like to pursue a career in entertainment based businesses. I am interested in electronics, computer systems and mobile phones. I am now, however, overly biased towards these products and will seek to evaluate every oppertunity that becomes avaliable.

I am seeking a career path with fast upward momentum, such as a company that prefers to promote staff from within as opposed to bringing in management from external sources.

I am also interested in training and dvelopment for myself and myself and I actively seek to motivate people I work with to better themselves.

Personal Details

Benjamin PAILTHORPE

Address Provided on Request

Telephone Number Provided on Request

Email Address: bDOTpailthorpeATgooglemail.com

Date of Birth: 26/07/1986

Education and Training

Schooling

1997-2002 St Thomas the Apostle College

GCSE’s including in English language, history, double science, maths, information technology, physical education and religious studies.

2002-2005 The Grey Coat Hospital, Sixth Form College

Attained A2 levels in English and History.

Work Related Training

JD Wetherspoon’s Key Staff Training course.
JD Wetherspoon’s Basic Health and Safety and Food Hygiene courses.
Trained in Ale and Lager cellar management.
JD Wetherspoon's Kitchen Initiatives Training

Employment

June 2007-Present. The Crosse Keys, JD Wetherspoon. Full time. Bar Shift Leader (Grade One Management).

Placing orders for stock and cleaning products and receiving deliveries.

Taking part in area specific conference calls to relay income forecasts and budgeting for staff hours.

Counting and refloating the tills, completing the end of night banking and using PRIZM software to declare takings and banking directly to head office.

Using ResourceLink software to input staff hours direct to payroll.

Weekly ‘line checks’, recording the levels of all, liquid stock and comparing it to last previously recorded data to ensure good stock management.
Training of new staff and new team leaders to fill my old position and motivating staff to progress further through the training schemes to achieve managerial positions in the future.
Checking and signing off all health and safety training records for staff and all training related to licensing law. Collating all the information and ensuring paperwork is placed in staff files to show ‘due diligence’ should any problems arise with the licensing authorities.
Liasing with clients regarding room hire and corporate bookings. Compiling menus and drinks lists for events and ensuring rooms are set up according to the customer’s needs.
Attending specific courses and using the knowledge to train staff in new drink specifications, product knowledge and sales technique.
Planning the daily rota to ensure good staff coverage in key areas such as front of house on the floor and ensuring staff breaks do not clash.
Liasing with the Unit Manager and Area Manager regarding any key issues or problems at the beginning of the week and implementing solutions to resolve them.

November 2006-June 2007. The Crosse Keys, JD Wetherspoon. Full time. Bar Team Leader.

Co-ordinating the bar and the floor staff to ensure maximum efficiency in completing tasks.

Supervising the completion of cleaning and maintenance tasks to meet with EHO and risk assessment specifications.

Motivation and man management of staff, including training on all aspects of the job.

Supervising closedown routines and sticking to a strict timetable which ensures a punctual finish, the highest possible standards of cleanliness and quality customer service.

Opening the pub in the morning and making sure everything is in place to enable efficient running of the pub during the day.

Dealing with customer’s complaints to reduce strain on managers during busy periods. Making sure that the response to the complaint is swift enough to placate the customer and avoid losing custom through staff errors.

October 2005-November 2006. The Crosse Keys, JD Wetherspoon. Full time Bar Associate.

Achieving the highest levels of customer service, cleanliness and maintenance as the Crosse Keyes is the company’s flagship pub.

Communicating with other members of staff to ensure completion of daily, weekly and closedown cleaning jobs which include ice and coffee machine cleaning and maintenance, cleaning beer engines and soft drink dispensers.

Serving drinks and placing food orders to a high company standard, which is monitored by mystery callers and head office staff.

February 2005-October 2005. Resigned from my position with High Jinks to care for my elderly father and subsequently to sort out his estate after his death.

August 2004-February 2005. High Jinks, Carnaby Street, Camden Lock and Covent Garden stores (Company now liquidated). Part Time Team Leader.

Information Provided on Request.

Charity Work and Work Experience.

Spring 2004. Addaction. Work Experience.

Assisted the head of PR in the creation of a website.

Co-ordinated a photo shoot in South London, organised a photographer and models, planned scenarios for the photos and obtained necessary props. The photos were used in the company’s annual report and on advertising material at its head office.

Summer 2001-Present. The Salvation Army, Nunhead. Youth Worker.

Co-ordinating a fortnightly youth club which runs throughout the year. Communicating with team members, ensuring health and safety guidelines are followed so that both team members and the young people who use the facilities are safe.

Planning a yearly community daywhich is a centre point for the community. Liasing with the local community police and wardens and obtaining correct certification from Southwark council.

Co-ordinating a number of concerts to raise money for charities such as Watershed and Cancer Research.

home

Covering Letter

Personal Details

Benjamin PAILTHORPE

Address Provided on Request

Telephone Number Provided on Request

Email Address: bDOTpailthorpeATgooglemail.com

Date of Birth: 26/07/1986

Schooling

1997-2002 St Thomas the Apostle College

GCSE’s including in English language, history, double science, maths, information technology, physical education and religious studies.

2002-2005 The Grey Coat Hospital, Sixth Form College

Attained A2 levels in English and History.

Work Related Training

JD Wetherspoon’s Key Staff Training course.

JD Wetherspoon’s Basic Health and Safety and Food Hygiene courses.

Trained in Ale and Lager cellar management.

JD Wetherspoon's Kitchen Initiatives Training

Employment

June 2007-Present. The Crosse Keys, JD Wetherspoon. Full time. Bar Shift Leader (Grade One Management).

Placing orders for stock and cleaning products and receiving deliveries.

Taking part in area specific conference calls to relay income forecasts and budgeting for staff hours.

Counting and refloating the tills, completing the end of night banking and using PRIZM software to declare takings and banking directly to head office.

Using ResourceLink software to input staff hours direct to payroll.

Weekly ‘line checks’, recording the levels of all, liquid stock and comparing it to last previously recorded data to ensure good stock management.

Training of new staff and new team leaders to fill my old position and motivating staff to progress further through the training schemes to achieve managerial positions in the future.

Checking and signing off all health and safety training records for staff and all training related to licensing law. Collating all the information and ensuring paperwork is placed in staff files to show ‘due diligence’ should any problems arise with the licensing authorities.

Liasing with clients regarding room hire and corporate bookings. Compiling menus and drinks lists for events and ensuring rooms are set up according to the customer’s needs.

Attending specific courses and using the knowledge to train staff in new drink specifications, product knowledge and sales technique.

Planning the daily rota to ensure good staff coverage in key areas such as front of house on the floor and ensuring staff breaks do not clash.

Liasing with the Unit Manager and Area Manager regarding any key issues or problems at the beginning of the week and implementing solutions to resolve them.

November 2006-June 2007. The Crosse Keys, JD Wetherspoon. Full time. Bar Team Leader.

Co-ordinating the bar and the floor staff to ensure maximum efficiency in completing tasks.

Supervising the completion of cleaning and maintenance tasks to meet with EHO and risk assessment specifications.

Motivation and man management of staff, including training on all aspects of the job.

Supervising closedown routines and sticking to a strict timetable which ensures a punctual finish, the highest possible standards of cleanliness and quality customer service.

Opening the pub in the morning and making sure everything is in place to enable efficient running of the pub during the day.

Dealing with customer’s complaints to reduce strain on managers during busy periods. Making sure that the response to the complaint is swift enough to placate the customer and avoid losing custom through staff errors.

October 2005-November 2006. The Crosse Keys, JD Wetherspoon. Full time Bar Associate.

Achieving the highest levels of customer service, cleanliness and maintenance as the Crosse Keyes is the company’s flagship pub.

Communicating with other members of staff to ensure completion of daily, weekly and closedown cleaning jobs which include ice and coffee machine cleaning and maintenance, cleaning beer engines and soft drink dispensers.

Serving drinks and placing food orders to a high company standard, which is monitored by mystery callers and head office staff.

February 2005-October 2005. Resigned from my position with High Jinks to care for my elderly father and subsequently to sort out his estate after his death.

August 2004-February 2005. High Jinks, Carnaby Street, Camden Lock and Covent Garden stores (Company now liquidated). Part Time Team Leader.

Charity Work and Work Experience.

Spring 2004. Addaction. Work Experience.

Assisted the head of PR in the creation of a website.

Co-ordinated a photo shoot in South London, organised a photographer and models, planned scenarios for the photos and obtained necessary props. The photos were used in the company’s annual report and on advertising material at its head office.

Summer 2001-Present. The Salvation Army, Nunhead. Youth Worker.

Co-ordinating a fortnightly youth club which runs throughout the year. Communicating with team members, ensuring health and safety guidelines are followed so that both team members and the young people who use the facilities are safe.

Planning a yearly community daywhich is a centre point for the community. Liasing with the local community police and wardens and obtaining correct certification from Southwark council.

Co-ordinating a number of concerts to raise money for charities such as Watershed and Cancer Research.

References

Rosie Brocklehurst

Former Head of PR

Addaction

Private Contact Details, Provided on Request.

James Lobb

Acting Unit Manager

The Crosse Keyes

7-12 Gracechurch Street, London, EC3V 0DR

02076234824